Burger King — Restaurant in Kingsport

I tried to order from this Burger King about on 6/26/25 during their day shift. I pull up and see a near empty lot, so it was not busy. PERIOD! I pull into the drive thru line, I see a woman in a blue van sitting at order taker, she is confused because there is no one trying to take her order. She rolls up her window because of heat & waits for them. At the corner of the building I see the back of a vehicle just sitting & sitting & sitting.

After about 10 minutes I left. Can't believe that woman in the van was just sitting there still waiting. HAHAHA! I drive around the building, see an employee 1st window in a state of confusion about dealing with person at their window, I see no manager helping them. Then at 2nd window I see someone looking back at the first window as if wondering what the issue is.

Guess what, over the past two years, every time I try to order food at this Burger King during the day when they are not busy, I either have to leave a non moving line of one or two cars, or I pull up to the order taker & are ignored or I am asked to wait & then they never return.

And when that happens, I drive to the Fort Henry McDs, see more business but I am able to get in drive thru, get my order & leave very quickly. McDs are not perfect either. But at least they can bat a .700 as opposed to .000 for Kingsport area Burger Kings.

The difference: Their management are held responsible by someone who works. So they are expected to work!!!!

Conclusion: The Burger King district management & store management in this area are completely undedicated to customer service! PERIOD! NO EXCUSES!

Because their employees are poorly trained by management, they don't care, their store managers are not managing situations. Whomever owns these locations are being ripped off by those they pay to manage. Because those people ARE NOT working hard for them. And the evidence of that is seen everyday, all day by people who go to these area Burger Kings.

Maybe the owner(s) don't even care. Maybe they are McLovin it when people take their money to McDs instead. Maybe from the very top it's just lazy people who are satisfied to just get a paycheck.

Someone should start filming these moments & post them online for all to see. All of the management should feel ashamed that thousands of people witness their public display of incompetence!

The Burger King Clinchfield location ALSO routinely asks to wait when there are no customer cars in their lot, no cars ahead. But they do eventually get out of bed and start the order.

And if the Burger King management reads this: Don't bother with some lame apology & promise to do better! THIS IS NOT A ONE TIME PROBLEM! IT WASN'T JUST A BAD DAY! YOU CAN'T DO BETTER! THE CURRENT STATE IS YOUR BEST! I have no respect for management who are paid but don't work EXTRA HARD for their money! The current Burger King management should just retire and go knit or play golf already! Or they should claim disability because they cannot function doing work. Then perhaps, someone who will actually get things done will...

My companion and I decided to visit the Burger King on N Eastman Rd because our usual BK had given us cold food in our last two drive thru visits. Tired and hungry, we ordered our favorites to eat in the car, then proceed to our destination after a full day of festivities. We choked it down and carried on. Disappointed.

This evening, same scenario at the BK on N Eastman Rd. From experience, the bag didn't feel warm. Likely, the order wasn't either. We tried to enjoy our meal but after the first bite, couldn't. The room temp cheese was not soft and melted. The meat was cold. The cheese tots were tough. All, could have been waiting on the counter for a customer to place the order for quite a while. Disappointed, yes. Aggravated, yes. Sad, yes.

A big thanks goes to the gentleman that came to the drive thru window. I couldn't see a name tag. I presume he was the manager. He listened, asked for our receipt, smiled, apologized, and asked us to wait while he took care of our (re)order.

In a minute, another smiling, apologizing face asked us to park while waiting for the (re)order.

In due time the final smiling, apologizing face brought our freshly assembled (re)order to our car. Examples of true customer service. We were late getting to our destination, but my companion and I finally got to enjoy our BK meals.

The employees I dealt with have the ethics of customer service down pat. Others, may need a standard of quality refresher.

Thank you, BK team for turning a less -than-satisfied...

Served overcooked, dried up chicken tenders!!! Drive-up customers beware! "CHICKEN KING" sandwich with bacon & cheddar cheese, etc was HEAVENLY as usual!!!!!!!!

What's a chicken king sandwich? It's not on the menu?!

YOU HAVE TO REQUEST IT! Yes. 'KING' sandwich with chicken on it instead of toxic, inflammatory, disease-causing beef.

True! Very True.....over span of yeeaarrrs, say 10-20 causes sudden fateful illnesses. Chicken scientifically proven a little less inflammatory if only lean meat consumed (no skin, no translucent white chicken fat). Yet chicken fed with ANTIBIOTICS & HORMONE FEED IS INDEED JUST AS TOXIC AS BEEF in the longterm per health research scientists.

Which means eat what you want but eat it in moderation. And do all you can do to prevent the bad effects. Means: Health Food Market - foods, herbs, natural supplements specifically: 》(prebiotics + probiotics + enzymes + plant-based antioxidants + CERTAIN 'naturally'-extracted & minimally-manufactured supplements).《

Do the above and prevent some or many dreadful to hear illness diagnoses!

Sadly, only wish I'd known all this at a far younger age!!!

Also wish the "Youth of America" exclaimer's had concentrated a lot moreso on TEACHING HEALTHCARE PREVENTION! From pre-school forward.

A nation full of stupid educators and that includes parents! GOD HELP THE FUTURE GENERATIONS WHO ALSO WILL SUFFER...