Smoothie King — Restaurant in Kirkwood

Well I’d love to be able to tell you how the smoothie tasted but I can’t because I never received it.

I placed an order on December 30th while apparently the store was closed. Online ordering allowed me to place said order and Google stated the store was open until 9. The store wasn’t open when we came by to pick up the smoothie bowl. I have called, sent a review straight to the smoothie king website and called the store multiple time to leave messages and still have not been contacted or refunded. I even tipped them!!!!!! I’m not really sure what kind of business can charge you, never give you the product, and never contact you for the refund of the product. I’m very upset with my experience and likely won’t ever visit the Kirkwood location ever again.

Edited to add: I saw that this business has responded to someone else about a similar experience and asked they reach out to them directly through the website. I want to be clear that this is a step I have already taken and would not like to be offered that advice since I...

Been many times and most times a good experience. Walked in today and an employee (logan i believe as his name) is throwing ice against the wall. I thought he would stop since a customer walked in but he just kept throwing.. mind u he is getting the ice from the same supposedly sanitary place they keep the ice for smoothies..i literally had to stop my order a few times and recollect my thoughts each time a cube hit the wall..he finally stopped when i informed the young lady taking my order that this was bothering me.. then they didn't use gloves..although the young lady puts a pair on as I leave so I know they have them.. they couldn't get the lid open on the greek yogurt (I purchased a strawberry blueberry) so they just used the nearest utensil to puncture the plastic covering under the lid.. not sure if you know about food handling that is a no no as you take the germs from the tip of the covering into the yogurt.. I understand these are kids but the absolute worst service I have ever experienced there and almost...

I gave such a poor rating because I’m a repeat customer to this chain and my prior experience was okay but this experience was not. I ordered a smoothie on the app and was quoted my time for pick up. When I arrived, which was later than my arrival time quoted my cup was no where to be found on the to go counter. There was maybe 7 customers in the store, I’m assuming walk-ins. I choose to use their app because of their reward system and I thought I’d give it a try. First of all- walk ins get a priority, so you might as well order in person. I kindly said I had an online order and there was 4 employees working. The man said “I have 5 smoothies ahead of yours”. I’m sorry, did you say “5”? I made an online order 20 minutes ago on your mobile app and arrived late at that, and my smoothie still is 6 smoothies behind? I received a refund and was smoothieless. I’m aggravated because I came here and ordered ahead because it was my lunch break during work. Long story short, I...