Dunkin' — Restaurant in Kissimmee

I recently had an awful experience at a Dunkin' Donuts location that I used to love. The woman taking our order was extremely rude and not knowledgeable about their deals. But despite this, I brushed it off, hoping for a better experience. I worked in customer service so I completely understand an off day. However, things got worse when my partner and I tried to redeem a coupon from our app that was not working on either of our phones. The employee claimed there was nothing she could do, stating that the app had nothing to do with the company. We were forced to pay full price, which was frustrating but what bothered us more what the attitude of the worker she completely didn’t care. To top it all off, the drink I ordered tasted like sugar water, and as we pulled away, we realized they had not even given my partner his latte. The lack of customer service was appalling and left us feeling disappointed, especially considering the number of times we had visited this establishment in the past. I grew up here so it’s sad to see how poor the service now is. This is not the first time we have experienced terrible service at this location. And that is why I am writing this review. It is one thing to have a bad day, but consistent poor service is unacceptable. Sadly, we will not be returning to this Dunkin' Donuts location, and we encourage others to be cautious about their potential experiences here considering how pricey it can...

My husband and I ordered 2 medium caramel iced coffee’s with cream and liquid sugar. We also bought breakfast sandwiches. We ordered through the drive thru. We received our iced coffee and it was really dark so I told my husband to wait to pull off, let me taste it. The coffee was really bitter and didn’t taste like anything. I asked the girl at the window nicely if our drinks could be fixed because they were really bitter. She informed she would give us the cream and liquid sugar to fix it for ourselves. She barely gave us sugar and said she made it herself so she knows she put it in there. I didn’t have time to go back and forth with her and didn’t feel I should have to. I have worked in customer service for a long time as a manager. It would have been nothing to make our drinks correctly. You could look at the drink and see there was no cream added it was dark. And if I’m telling you it’s bitter there is not a lot of sugar or no sugar at all. The drink was horrible and this was my first time at this location. I would not recommend it and will not be back. To tell the customer what you did instead of fixing the issue is not great customer service. We spend our money to get what we ask for not for excuses. Personal accountability goes a long way. Not happy with...

I placed a mobile order for pick up. As I stood and waited at the pick up counter, I got my food first. I spoke to no one, then the woman making sandwiches, asked me what else I was waiting for, right as I finished my sentence, “a medium, iced coffee” another employee walked over to hand it to me. She said “Do you know how to wait?”

Wow. How rude. Before I could respond she was gone, the lady making the sandwiches, just shook her head. I said to her “You asked me that question? That was unnecessary. I have been waiting here quietly and patiently.” All she said back was “ I know I know”

This made me want to cry and really hurt me. I work in customer service and retail so I know how people can be.

I feel embarrassed and sad.

I don’t what else to say besides that. I wish someone would have said sorry. If anyone’s wondering it had already been over 15 minutes since I placed the order and there was only one other person in the store… but that’s...