Unfortunately, this is some of the best breakfast in Klamath Falls food-wise. The food is good, though it could use more seasoning, but that's just my opinion. The portions are substantial enough to make a 280lb, 6'4 grown man tap. There's a reason why they offer half servings of many items. The price of a mason jar of juice being $8.25 is as steep as the portions, but otherwise, all the prices are fair.
I decided to take my troops here for breakfast, and I wish I hadn't. The service leaves much to be desired. Myself and eight others walked in to be seated. The elderly hostess, who was also working tables, greeted us while wearing a shirt printed with "If you think I'm mean, wait until I don't like you." She immediately tells us that seating nine won't work. We say fine. We then look around and see two empty tables, one with five chairs and one with four chairs. We then asked if we could be split into two groups since they had the space to accommodate two, and we didn't mind being split up; we just wanted food. With a rather unpleasant attitude, the hostess responds and says no, stating that since we were together, we needed to sit together, and sitting together wouldn't work since there were nine of us, and they couldn't accommodate all nine sitting together. We then explain that her reasoning made no sense. She talks to someone else in the back, and somehow they talk sense into her and tell her it's fine. At this point, I had a sneaking suspicion that the hostess just didn't want us there.
We were then given another waitress to serve us. She was nicer but still rude. She was just better at hiding it behind smiles. The only welcoming staff member was a younger man, who was very friendly with a great attitude.
It took us 30 minutes to get drinks, 50 minutes to get food, and another 20 to get our checks. All the while, other groups had sat and eaten in the time it took us just to have our orders put in. Based on other reviews, I can't say with 100% certainty that my skin color had anything to do with our reception, but based on several other interactions I had in town, I have probable cause to have reasonable suspicions. I'm sure our wait was due to them figuring out who had to deal with the table with the black guy. Regardless of how decent the food here is, it still isn't worth the rudeness of the staff. Burger King has an egg-normous burrito with a fraction of the wait, attitude, and price. There was no reason for us to have given "Yes, Sir's/Ma'am's," "No, Sir's/Ma'am's," "please's," and "thank you's" with mountains of patience and respect just to receive the treatment we were afforded. I definitely went back to the local Air Force Base Kingsley Field and spread the word about how bad...
Read moreAppalled and embarrassed on behalf of this establishments unprofessional behavior and poor customer service. As a local Licensed PRactical Nurse, and 35 weeks pregnant at that, I expected a peaceful breakfast with my daughter and mother in law. Walking in, we were greeted and told to sit in the very front by the bathrooms. When I asked to sit more towards the back due to having a messy 14 month old (and seeing a family with a small child also in the back) waitress rolled her eyes and told us it wasn't cleaned. I told her no rush. Table was cleaned, we sat down, we ordered a breakfast and a French dip, which we waited for over 20 min. The waitress told my mother who due to a certain medical condition was encouraged by myself to get a house salad in which they told us soup and salad were not available although on the menu it clearly stated soup and salad. There were people served food before us after arriving after us. I received a plate of runny eggs not cooked thoroughly, a cold and sad waffle, and sausages that were burnt. I asked for a steak knife from the owner in which she replied "why would you need a steak knife the pancakes aren't that hard and refused to bring back a knife. She then brought back a knife after asking multiple times. I am a young tired single mother who uses a steak knife to cut up sausages small enough for my baby not to choke. After not being able to eat any of the food because of the negative energy from waitress and owner I went to pay in which I asked to speak to the manager. After expressing that the food was not prepared how it usually is ( I have doordashed many times and sat in with my daughter) the owner told me that the food was on the house and to never come back to her place again. Not only was I hurt because I was planning to take my future Adult care home patients every Sunday there for breakfast. Not only did this establishment ban my family, but many members of the elderly community that I nurse. Food and their establishments especially when based off family values should have excellent customer service with customer satisfaction being number one priority. If I ever treated a patient like that, I would be sued misconduct. I am reporting this to the BBB and hope that this will become a fine example that mistreatment based on race, sex, color, medical condition, etc will not be tolerated. Super long, but worth the read! (Also heard a customer tell the owner the food was disgusting right before we got ours and she laughed) Will cook for my care home, my food will always come from the heart...
Read moreFirst time here on recommendation on FB group I belong to. Last time too.
Busy, but not packed, and lots of wait staff. Decided to split with my wife (we're not big eaters) a half order of biscuits and gravy with bacon crisp and eggs med/hard, just NOT runny.
Waiter said would be an upcharge of $2.50 for splitting order. Ok fine. Usually that means they split it in the kitchen and you end up getting slightly more food than if served on a single plate. Nope. Food came on single plate and small extra plate for me to divide. Usually not a big deal except with B&G. Messy. Would have been nice for them to have served it already split. Should have just ordered a single pancake (about same price as split charge) for my wife and we still could have shared. Oh well.
After waiting like 20 minutes (for a single half order of B&G???) he delivers our food. Most of it, anyway. First thing we notice: runny eggs. VERY runny eggs. And no bacon. Waiter said bacon was delayed cuz we said "crispy". Seriously? In over 50 years of ordering crispy bacon, first time it was ever delayed.
Decided just to start as we like our gravy hot and hopefully bacon would show up soon. Biscuits were stale. VERY stale. Like dry-and-crumbly-cuz-they-were-cooked-3-days-ago-stale. My wife barely touched her share. I finished most of mine, minus the most dried out parts and runny eggs. To make sure our waiter knew we were finished, I stacked our plates and pushed them off to the side. I hid my wife's mostly untouched share with my plate so we wouldn't have to explain why. Watched for next 10 minutes as our waiter was joking with other staff, never checking on our bacon.
Finally he notices us sitting there and brings the bacon. It was actually good, but still not crispy as I suspect they bake their bacon rather than fry it. That's how it comes out when we have baked it, especially if it's thick. Couldn't they just toss it on the grill for like 60 seconds to crisp it up and serve it with the rest of the meal?
Anyway, that along with "house rules" posted everywhere (disguised to be tongue-in-cheek, but not really) including the entire first page of their menu was just a major turn off. But especially the food and unnecessary delay cuz of our demanding "crispy" request. Too many better places in Klamath Falls to waste our...
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