D.P. Dough — Restaurant in Knoxville

I came here tonight because it was the best option open. I called in advance and order a cheeseburger calzone, chicken and cheese calzone, and cheesy tots. They said it would be ready in 20-30 minutes. Got there 20 minutes later and it was packed with drunk college freshman. I went to the front of the line because I had called in advance. My name or order wasn’t found and I was like what? Someone took my order and put it in. They he asked what I ordered and talked to someone, came back, said it was in the oven and they got it figured out . Came back 15 min later AND THIS IS THE BEST PART. ORDERED 2 CALZONES ONE WITH CHEESEBURGER AND ONE WITH CHICKEN AND TATOR TOTS. I got a calzone with pepperoni, sausage, and peppers and broccoli cheese sticks. Yea we ate it because better than nothing and waiting for something else but STILL. I tipped 25% because I understand the service industry but didn’t notice till after the fact and my order was messed up twice!!! So...

Waiting an extremely long lines and the management was rude. You know there's always two sides to every story and somebody's going to make it sound better for one or the other so what really happened is the question your staff member that check me in gave me your order that I was that was there and waiting told me the other order was already done and I stayed there waiting I don't see how I verbally assaulted anybody and if the person that was the manager doesn't want to speak up and say her part then I don't know what to tell you I understand being short staff and I understand being ran crazy is it not possible that everybody was stressed out so if you need an apology from me I apologize for taking the guy's word that was running the register that the order was done and it just wasn't bagged up so the next time your staff should explain. And for the manager to talk to me the way she did in front of a crowd of people that was not in any way...

Not worth the wait. Placed an order at 11:27pm Thursday night. Received an email with estimated delivery time of 12:22am. Called to check on my order at 12:42 am waited on hold for 7 mins. Hung up called back at 12:50 am waited on hold for 11 mins. Gave up went to bed. Got a text at 1:25am saying my order was ready to be picked up by door dash and should be delivered by 1:48am received my order cold at 1:38am. I understand this places is probably super busy. But the lack Or communication is ridiculous. I called twice to check and or cancel my order and no one answered. They have my email and number and they can send a status update either. I ate maybe two bites. I would never order to go from here again very disappointed in taking over 2 hours and paying over $20 for a cold calzone and...