McDonald's — Restaurant in Knoxville

Several times I've came to this location and had to deal with less than pleasant attitude from the employees if this was the first time I wouldn't bother with this review but it seems to be an ongoing attitude at this location After I ordered my food which by the way was not fresh. My chicken McGriddle was old and you can tell the chicken was not fresh. But I asked the employee for a cup of ice and instead of walking up and getting me a cup of ice or ringing me up for a cup of ice. If that's the policy he looks around for the manager and then ask the manager who's supposed to be and running the front. The manager then replies to him as they're discussing who's not doing their job. I again asked for a cup of ice only to be ignored because the cashier it was running. The front came walking up from the restroom and then they discussed with him why he wasn't at the register. I again asked for a cup of ice. Finally, the young man walks over to the register to ring me up for a cup of ice. That should have been free by the way because another location in Farragut yesterday a cup of ice was free but apparently on magnolia in an area that is predominantly black and poor. A cup of ice cost $1.59 which is unheard of for a couple eyes. It cost the same price as a bag of ice but back to my story the young man rang me up for a bag of ice and I said I did not ask you for a bag of ice. I asked you three times for a cup of ice and he argued with me and said no lady you asked me for a bag of ice!! Which I did not. I asked him three times for a cup of ice I go to this location for its convenience because it's close by but this totally decreasing food quality and is steadily increasing rude behavior of the employees has made me think twice about ever going there again. I would have voiced my complaint to the manager instead of writing this review if but for the fact that the manager was standing right there with him the whole time and at no point corrected him so apparently this is the only McDonald's in the south of Southern region that doesn't practice. The policy of the customer is always right I'm assuming since they're able to exercise such racist policies as charging for a free cup of ice, their main concern isn't the satisfaction of...

McDonald’s recently released their blueberry and crème pies, so we ordered some of them on the app. My gf went to pick them up, and as she got to the window, they didn’t say anything to her about not having the blueberry ones in or anything. They just took the payment, so then she pulls up to the next window, and they tell her they don’t have blueberry and tell her they’re going to give her apple. Neither of us eat apple, so she asks if they can just refund her for those. They refuse and say she can only take the apple or nothing at all. The manager comes over and tells her the same thing by saying, quote, “you paid for it and it’s not changing”, but then changes to saying she could refund it but then they’d have to take the rest of our breakfast food back since breakfast was now over at that point. I don’t understand why they wouldn’t say something before it was paid for, nor do I understand why at that point they wouldn’t just refund us and let us be on our way. At that point it has become such a hassle, we can’t eat the apple pies, and there’s people waiting behind us. The manager had an annoyed tone the whole time, and when the employee at the drive thru came back after the manager left, they roughly handed the bag and just said, “here” with an annoyed tone. Overall was just ridiculous and so frustrating to pay for something we didn’t order that they refused to pretty much refund us without taking the rest of our food, which we didn’t want. It’s not our fault they didn’t have the blueberry ones or refund us before...

I ordered a sundae in the app. Upon arriving at the window, clerk told me they didn't have any ice cream. I asked for a refund. They said the manager said you "had to do something in the app." I asked for a substitute menu item. They said I would have to pay for it. Next day I went to app and filled out customer care (CC) form. CC responded saying they needed a copy of the receipt in