Starbucks — Restaurant in Knoxville

There was a line of cars in the drive thru that was backed up to the busy main road (so much so, you had to wait in the turn lane to get in!). It was no better inside where I waited almost 20 minutes for 3 coffees. I drove back home and each one of them was not what I had ordered. I drove back and waited again for them to remake the coffees correctly only to get home and find they were wrong AGAIN!! My daughter, who is a retail store manager, went down there and attempted to get what we ordered in addition to a refund for the massive inconvenience. She was met by flustered sales associates and an incredibly rude manager who was nasty and argumentative, insisting that the drinks had been made as ordered despite the fact that she had her receipt clearly indicating otherwise! Five days later, we are still waiting for the money to be refunded to our cards which were both charged twice!! Very frustrating to say the least, but to be unapologetic on top of the tremendous inconvenience is simply unacceptable for a business in the hospitality industry-a Starbucks, no less!! We were appalled and will not be back. They just lost two loyal regulars who purchased coffee from that location 3-4 times a week!...

Crazily enough, this is the BEST Starbucks I've visited in the West Knoxville area. Jonah, especially, is a superior barista. He's always so pleasant, patient, and professional. He is also the only (ONLY!) barista I've dealt with who knows that the cinnamon dolce topping is included on a skinny cinnamon dolce latte. I've had some really hit or miss coffee experiences around Knoxville, but I have never been disappointed by a cup made by Jonah at this Kroger Starbucks. Second in line is a lovely young brunette (I tried so hard to peep her name tag today on the way out of the store but I failed). She's always been friendly, but, sadly, she also left my skinny latte topping-less. :( As long as you remember to ask for whatever topping comes on your skinny latte or Jonah is making it, this place is aces! Top notch and not...

I've been to this location a couple of times and didn't have any issues, until today. I ordered a Venti Caramel Ribbon Crunch and the barista (in training) loudly complained about it. Listen, I used to be a barista, I understand that making frappes is annoying, but loudly saying "uugghh I don't want to make this!" when you're handed the cup isn't the best thing to do right in your customer's face (she also had to be trained on a couple things while making it, so she obviously is new at it, so I don't see how she can have such a strong opinion on making the drink). Definitely won't be getting anything when this...