Starbucks — Restaurant in Knoxville

Took about 90 seconds to be acknowledged although there was no one in line. A new person was being trained and she kept looking over at me, as if she thought that whatever she was learning could possibly wait, but the trainer didn't stop for me. My order was to have been iced and I thought I said it, although it could've been my mistake, but regardless, the trainer said I needed to SPEAK UP. In advance, my Starbucks app said I couldn't order from my mobile for that store location, but it didn't say I couldn't get points and when I tried to scan my rewards there, the rep said that she couldn't scan it there because, "It's a corporate thing." I would have been ok with an actual answer, instead of finger pointing. I couldn't help but think that my entire experience that day was a power play by the trainer on the new-hire's behalf, but that's just speculation. I wouldn't have gone there at all if I'd known in advance I couldn't...

The staff there is terrific - very personable and reasonably quick. My complaints have to do with operation of the store which seems very chaotic. Quite often this location has remote ordering turned off which is a huge hassle considering how busy their drive through usually is. I see this from time to time at other Starbucks but it is a regular occurrence at this location. I am also not sure why indoor seating is still not allowed which seems inexplainable now that the pandemic is winding down and ALL other restaurants in the area long ago reopened their indoor seating. Finally, they do not ever seem to be adequately staffed for the large amount of business they receive on...

I have been a regular customer here for 2 years. 99% of the time I get great coffee. And today’s was great too except I paid for a grande white chocolate mocha and opened the cup upon delivery and it was only filled half way. The Uber delivery was not issue, I even have proof the bag the drink was in was not tampered or altered in anyway.

Anyways, I work from home and have a kid so sometimes my only option is to get my coffee delivered.

Super disappointed and upset I can’t get my moneys worth because I used a 3rd party service to...