Wendy's — Restaurant in Knoxville

I am absolutely appalled by this behavior. I made a simple door dash order from this location which wasn't delivered to me dy the driver which is fair enough but all I did was have doordash reorder so I could receive the order I paid for bc I preferred the food not the refund option and they have the gall to claim" we made it three times we aren't making it again" first off no you didn't you remade a single order once and second it's highly unprofessional to turn away the dasher and disregard the order just bc you don't want to remake it the issue was originally just a doordasher error with the first driver not delivering my order but this attitude and refusal to remake a simple order and claiming you've done it three times is an outright lie to the new dasher. Nothing will come of it nothing ever does as a restaurant manager myself...all I have to say is shameful how you carry out your business takes your restaurant off doordash if you can't handle it but don't take out your attitude on customers who paid for a service that want to see...

I never leave a bad review on a first visit. I have been here several times before. I have never been impressed with this particular Wendy’s. Rather than leave a bad review I just quit going. But it had been awhile so I stopped by today. Safe to say I’m done with this particular store. I placed my order. Paid for it. Then was told one of the items was out. I did not want the substitution. I asked for that item to be refunded. It was refunded incorrectly. I was shorted about 23¢. I let that go. I tried to get ketchup out of the dispenser. Both were empty. I had to get the packets, which were nasty and sticky. Not real bad but enough. After all of that the food items I received were cold. Rather than get upset and make a fuss I’ll just leave this warning for someone else. Hopefully it will help someone make an informed decision. Maybe they will eventually get it right at the restaurant. I hope so for others sake. I personally will never know because I don’t plan...

The 20 minute drive through times is excessive and is a consistent thing with this location This is the ABSOLUTE WORST WENDY'S location in Knoxville. DO NOT GO HERE UNLESS U HAVE 15-30 MINS TO WAIT IN A DRIVE THROUGH FOR FAST FOOD... NOTHING ABOUT THIS PLACE IS FAST! this location has been the absolute worst place to get food and they typically always get the food wrong which is funny becuz ull be waiting but for what? For them to get the order wrong and then have to go back around through the 20 min wait time drive-thru... this is not difficult to get right, this location doesn't care about its customers time and blatantly wastes time with no result whatsoever on the quality of the food, in fact waiting this long only to get the food order incorrect makes one wonder what they were doing and why it's so hard to actually take an order and keep your...