Riviera Maya Mexican Grill — Restaurant in Kokomo

My family and I have been coming here (or ordering takeout) at least once a week since the start of the Covid-19 pandemic. Sunday my family and I walk in at 4:30pm. The hostess told us that grill would be shut off in 15 mins. She stared at us until we said we want a table. She took us to a booth, tossed 2 menus and 2 sets of silverware (party of 4) on top of the table. I have never been treated so rudely. I have worked in food service for years, never in my time did we shut off the grill before all seated customers had ordered. And definitely not 30mins before closing. The waitress was nice and our food was served. But while we were waiting I watched multiple people get turned away at 4:45pm. We had our food ate and left before 5pm. The hostess could really have handled it better, or not address it at all. If you want to be out by 5pm close at 4:30. There are too many other places to eat in Kokomo to have this...

I ordered a quesadilla and a horchata for takeout. They gave me the horchata in a cup with a lid that didn’t fit. It spilled in my car. They did replace it with a better cup after that. I took the food back to my hotel, and discovered that they gave me the wrong order. I called them; they were closed but told me I could come in for my quesadilla. I picked it up and went back to the hotel. It must have been the original food, because the rice and quesadilla were cold. I couldn’t nuke it because it was in a foil container. The tortilla was soaked with the juices from the meats/fruit/veggies, and I couldn’t pick it up. I ate it with a fork and spoon.

Pros: They were always polite, and I was impressed that I could come back even though they were closed. The horchata was absolutely delicious. I’ll give them another chance just to get...

Our experience was pretty good overall, we visited Sunday afternoon before Labor Day Monday. They were reasonably busy, I thought the service was a little slow. I ordered a fajita, and it didn't come to me sizzling. While it tasted pretty good, I sure miss the sizzle experience. I get the impression it sat for a few minutes for it made it to my table. Most people in our group of six thought the food was pretty good, and I guess it's just what you get used to, but I think I've had stuff that taste a little better. The location is pretty good the parking is pretty good the Ambiance is very good our waitress was friendly and smiles, but once again as I said I thought service is a little slow, but they were pretty busy. So overall a good experience at Three Amigos, If this review helped please click the like button...