Basin Street Hotel - Restaurant & Pub — Restaurant in Kutztown

Avoid this place at all costs, at least as long as the a**hole bartender is working there. Here's what happened: The guy comes over to the table to take my order. I ask if they have Scotch. He says, "Of course we do. It's a bar." Fail. You're supposed to tell me what kinds of Scotch you have, not be a condescending jerk. So he says, smugly, "We have all that stuff." Yeah, right. Turns out they only have Dewar's and Johnny Walker. That’s why I asked in the first place. But I’m not trying to pick a fight; I’m just trying to order a drink.

But fine. I order Johnny Walker, straight. He pours about an ounce and a half into a glass—a normal portion--and brings it over. Doesn't take long for me to order another one, because there is not much in the glass. Definitely not a double shot. Then, when I get the bill, he charges me $16.50 for my two "drinks." I ask about it and he says, “Two double shots at $8.25 a pop is $16.50.” But they weren’t proper double shots. If the first one was poured properly, I wouldn’t have needed a second. Really? This is how you do business?

Why are you trying to gouge your customers?

Besides that, the demeanor of this guy was terrible. I said “thank you” to him several times AND HE DID NOT RESPOND. He didn’t even grunt. It was terrible. He is obviously unhappy and should be fired. I will never go back to that place to be treated like that.

So, good luck with your “business,” Basin Street. You would think that you would be in the business of encouraging repeat customers, but you don’t seem to be interested in that at all. You seem more interested in gouging me for a few extra bucks. I’m a local and I...

I had a superb sandwich with the best, old-school Italian bread, I haven't had since spending a lot of time in Philly. I asked the waiter/bartender/maître d' and he affirmed they have it delivered daily from an Italian bakery near Limerick (I didn't bring my Geiger counter so I couldn't tell you if it glows but d@mn was it perfect!)

Assuming due to mass exodus of students and lack of staff, that's why service got only one star but again, that amazing, thick Italian bread. It makes a person desperately thirsty! You can't let your customers hanging. We had to hunt the guy down but then he did bring pitchers (!). We also had to hunt him down for the check. No skin off my nose for that one, as it was a very pleasant evening to sit outside and watch the sunset, and I'm generally a patient person. But 40 minutes is a long time to go without seeing the server, even if he did...

The food here is stellar and the service is decent. My family has been getting takeout here for years and my wife and I occasionally hit the bar. Last weekend we decided to go sit at the bar for a few drinks. When we entered, what appeared to be a drunk patron at the bar asked us if we have ID to which we responded, "Yes" and sat at the bar. We didn't think anything of it (because he appeared to be a customer) which clearly angered the gentleman. The gentleman who unbeknownst to us was a "bouncer" proceeded to then come over to us and ask us, "What's the problem?!". In summary, we were then informed that he is the bouncer and needed our ID which we provided. Afterwards he took it upon himself to toss my wife's ID back on the bar.

My advice: Don't discredit the drunk looking old man at the bar because somehow he may actually be...