Starbucks — Restaurant in La Cañada Flintridge

I visited this Starbucks on September 15 around 6 PM with my family, ordering seven Venti iced coffees. After 25 minutes with no updates, I asked about our order and was given seven Grande hot coffees, which were not what we ordered and we hadn’t been called.

When I pointed out the mistake, it was clear the staff had taken our order wrong. Instead of apologizing, they responded with visible frustration, claiming they made the order as received. Despite asking them to double-check, they continued to serve other customers while we waited another 10 minutes. When our order was finally ready, it was still incorrect—five Grande iced coffees and one Venti iced coffee.

The staff’s attitude was consistently rude and dismissive, and there was no manager in sight. It’s shocking that such a terrible Starbucks exists here in La Cañada. When people go to Starbucks, they pay not only for the coffee but also for the customer service. I want to tell the owner of this Starbucks: Please hire competent staff and provide proper customer service, so customers are charged fairly for the coffee and the service that...

God awful service! Who ever was on closing shift for 8/28/25 needs to be retrained. Went through the drive thru, they said our order was ready. I pull up to the pick up window and yes I see my order right there on the counter in the store. I see 2 employees laughing and chatting while I'm honking trying to get their attention. Check your cameras, I was honking for a good 4 minutes before they noticed me. As soon as they open the window no apologies, no acknowledgement of their mistake for goofing around instead of doing their jobs. Worst location with the...

Ordered a traveler and when I arrived I was greeted but not acknowledged again for 10 minutes. My order was sitting on the counter the entire time but could not get any of the 10+ staff on hand to assist.

Ultimately, I had to ask if the order sitting on the counter the entire time was mine while being ignored for some reason and they confirmed it was.

Working in a far larger capacity of food service, this was awkward and problematic. I hope other customers will not have to be subjected to standing around as an army of people do not...