MOKA — Restaurant in La Crosse

So I went through the drive-through this afternoon. I ordered a black and white a medium. Now when I went through to pick up my order. I got my drink it was not the correct drink that I ordered. The cop was only half full wasn’t even full. I didn’t drive away I did take a drink it was cold and it was not the correct drink. Now I called the store and I let the manager know. She told me she was the acting manager. She did not apologize she was rude. I then proceeded to ask for my money back she told me she could not do that. She then hung up on me. I decided this was unacceptable. So then I drove through the drive-through again to return it. Low and behold she did not come to the window to apologize. She sent another employee to talk to me. When I was at the window she never asked me if I wanted my money back she never gave me no coupons she didn’t apologize again. I asked for the corporate phone number she walked away. I feel she’s a very bad manager I feel when I came through the window the second time she should’ve came over to me and apologized she should go out of her way...

I recently stopped by Moka, and I have to say, it’s quickly become one of my favorite spots in town. The coffee is consistently great—smooth, rich, and brewed just right. The atmosphere is cozy, perfect for working or catching up with a friend.

What really stood out, though, was the service. There’s one barista in particular, Ryan, who was incredibly friendly and attentive. She has such a warm and welcoming energy—it’s clear she loves what she does and genuinely cares about the customers. It’s rare to see someone who can brighten your day with just a smile and a perfectly made latte.

If you’re looking for a coffee shop with great drinks, good vibes, and top-notch service, I’d definitely recommend checking...

I’ve gone there many times over the past couple of years. I’d say that they’ve gotten my order wrong, than they have gotten it right. I assume it is because the gals/guys that work there take up to 4 vehicle orders at one time (without writing anything down). The reason for my review is because of one particular instance with a gal taking my order before I even got a chance to browse the board, and I was also behind several cars. She said “I can give you a synopsis of the board because it’s not that difficult”...she was rude, and I felt her choice of words were not appropriate for this situation, and honestly, she should have just let me take a few seconds to look over the options when I had gotten up...