Spotz Gelato — Restaurant in La Grange

The first time I went was the only time I enjoyed it. I literally just had some girl that clearly don't care about working there lie to me. I asked for a peanut butter milkshake and she said no problem. Then calls out that it is a fluffernutter milkshake. I told her that's not what I ordered and she said that is their peanut butter. I told her to keep it and if I wanted fluffernutter, I would have ordered fluffernutter. Complete wast of time and money. She didn't even offer a refund. Save your money and go elsewhere!

Again, I know the "owner" replied. However, my wife and kids were with me, and no refund was ever offered. And if a customer asks if you have peanut butter just say no. If you don't offer that and Don't assume that fluffernutter is good enough. I very much dislike marshmellow and I don't have to explain that if im only ordering peanut butter. Either way i paid for a flavor that was based off of a lie, never recieved my money back and it sounds like you were lied too as well because there was no attempt by any employee to correct this issue. Instead the "owner" replies saying it's my fault for not reading the menu! Lol say hypothetically i dont know how to read, you would have just insaulted me. this is my point, I hope the community learns from these reviews, and can clearly see how this buisness is ran. Save your time and money and go...

I’m literally standing in the shop and have been here for 12 minutes in line. There is no one in front of us and we’ve been first in line since walking in. It’s 2:45 on a Saturday afternoon and there’s one person working. So far three people have walked out that were in line behind me. Also, there’s an odor of urine or sewer in the shop. The buildings are old and that could be the cause. Two more people just left. It’s been 14 minutes now and we still haven’t placed our order. Edit: we were finally able to order after 19 minutes. Everyone who came in after us has left except one couple. We received our order 24 minutes after waking in. It wasn’t the poor girls fault but we probably won’t be back. We are local and always try to support...

Service was great. The young women behind the counter asked if we wanted to sample anything, and she was patient with my 6yo who couldn't decide. The gelato was amazing and priced fairly for the quality and amount served. I had the blackberry cheesecake and loved it. My wife got the banana pudding and felt it to be a little artificial tasting.

I feel like the one star reviews are not deserved. Seems like a bunch of Karen's who probably don't even know what gelato is, or understand what it's like owning and operating a...