Starbucks — Restaurant in La Mesa

Unprofessional Service Experience at Starbucks,

I arrived at the location at 8:28 PM, and despite the posted closing time of 9:00 PM on Google, I was denied service. I was at the drive-thru speaker when the clock turned to 8:30 PM, at which point I was informed that the store was closed at 8:30. When I mentioned the discrepancy in the hours listed on Google, the response was dismissive and unprofessional, with a sarcastic remark about Google not being their responsibility.

What made me particularly upset was that instead of honestly informing me that they were closing earlier than the posted time, I was left at the drive-thru until they closed. If they had simply explained that they were closing a few minutes early for cleaning or other reasons, I would have understood and appreciated the honesty.

Furthermore, when I inquired about contacting the manager, I was told to call in the morning. I then called the store while still on the premises, and the same person who spoke to me at the drive-thru denied being the same individual. I am certain that I was hearing the same voice.

As a business owner myself, I understand the importance of maintaining accurate business hours online and ensuring that all staff members handle customer interactions professionally. The behavior I encountered falls short of the standards I expect from Starbucks.

This incident has significantly affected my view of Starbucks, and I will be hesitant to return or recommend Starbucks until I see improvements in customer service and...

The employees of this Starbucks are passive aggressive, rude and do not know how to make basic drinks properly.

This is the fault of management. I used to work for Starbucks as a shift supervisor. I know how to make the drinks properly. I trained new hire's and would help them learn how to properly foam milk, use a thermometer, time the shots, etc.

This is not a onetime experience at this location. This is the 4th time I have ordered a cappuccino and received a latte with milk foam the size of dish soap bubbles. I finally complained this time and said "this is not a cappuccino" the employee asked me if it was "light and frothy" I explained that I knew what a cappuccino was, and he offered to remake it (no apology). I then received another cappuccino which was still a latte with dish soap sized foam bubbles and not a cappuccino! It was also extra hot.

I will not return to this Starbucks, and I suggest everyone try the Lake Murray Starbucks. The manager at that store knows what they are doing. The drinks are always perfect, and the employees are friendly and take pride in their work the same way I did when I worked for Starbucks.

This Starbucks store at 7350 University Ave. does not represent the Starbucks Standard and Starbucks...

Awesome customer service always!! I live in Lemon grove, but drive to your location because of your outstanding employees!! 1 in particular by the name of Roxy? I'm always pleased in the early mornings in the drive threw to have her. A few weeks ago I was waiting in the drive threw, and the lady in the car in front of me was being rude and overly aggressive twards Roxy even cursing at her. Mean while Roxy tried her absolute best to defuse the situation and make her happy. The lady didnt give her a chance and kept screaming, even threatening her job .I work in customer service myself, and it's not easy, but Roxy handled her self very professionally!! Awesome job girl!!!! ...