Taco Bell — Restaurant in La Porte

I recently visited Taco Bell with high hopes for a quick and satisfying meal, but my experience left much to be desired. What should have been a simple drive-thru stop turned into a frustrating ordeal I won’t soon forget.

The first issue was the wait. Despite only a few cars in the drive-thru, I ended up waiting nearly 15 minutes to get my food. For a fast-food restaurant, this kind of delay is completely unacceptable, especially without any explanation or acknowledgment of the inconvenience.

When I finally made it to the window, I encountered some of the worst customer service I’ve experienced in a long time. The employee handed me my order with a rushed and dismissive attitude, barely making eye contact. There was no greeting, no “thank you,” and no acknowledgment of the long wait. When I asked a simple question about my order, the response was curt and unfriendly, leaving me feeling like my presence was a burden to them.

I ordered the Luxe Box, expecting a satisfying meal, but what I received was lukewarm at best. The food felt like it had been sitting out for far too long, lacking the freshness and quality you’d expect. Some items were borderline cold, making the whole experience even more disappointing. It was clear that care and attention were not part of the preparation process.

To top it all off, the drink was a disaster. One sip was enough to make me stop drinking it altogether. It had an unpleasant taste, almost like chemicals and plastic, as if it had been sitting in an unclean dispenser for far too long. It was undrinkable and a sad end to an already bad meal.

Overall, this visit to Taco Bell was a complete letdown. Between the unreasonably long wait, the rude service at the window, the poorly handled Luxe Box, and the unpalatable drink, there was nothing redeeming about this experience. I understand that fast food isn’t meant to be gourmet, but it should at least be fresh, decent, and served with a smile. Unfortunately, this Taco Bell location failed on all fronts.

If Taco Bell wants to retain its customers, they need to focus on improving both their food quality and their customer service. Until then, I won’t be returning—and I recommend others think twice before...

The food was just fine. Everything else was not.

Our food was warm and fresh, however the fountain beverage I got tasted watered down.

I am not a fan of the layout of this restaurant. I went to have a sit-down meal, only to see there are only a handful of small tables - it wouldn't even be possible to seat a family or other group of people. The dining area is cramped and unpleasant. There are people standing in line, ordering, and waiting all around you. In the winter months, as people come and go and open the door, cold air rushes in constantly, making the dining area uncomfortably cold. There is no sense of personality or fun in the restaurant whatsoever - just a couple tables not-so-clean tables and a dirty concrete floor.

The service was not great. Waited about 15 minutes for my food, had to ask for the drinks we ordered which forgotten I guess. Got the drinks but no straw - called out to ask for a straw and was ignored or not heard. Everything is behind glass, I ended up reaching behind the counter and grabbing them myself. No soda machine, you would have to attempt to flag someone down for a refill (if they even offer that?), if you would even want one.

There are only two kiosks, one in each tiny room, so at busy times there is a wait to order. The kiosks take a lot longer to order than just talking to a person.

Poorly designed space - clearly designed to get diners out as fast as possible, or to make customers think twice about dining in at all.

Overall, not great. The place is tiny, cold, and depressing. Would not...

I ordered a strawberry slushy, but it tasted like cleaner. I informed the staff, but they didn’t bother to test it themselves. This raises serious concerns about safety, especially since many parents hand these drinks directly to their children without trying them first. Imagine the risk if a child consumed something that tasted like bleach or cleaner. This is a serious health hazard, and you’re putting yourself at risk for making someone sick or facing legal consequences. Please take customer feedback seriously and ensure your products are safe.

Update: Went back again today, nearly a week later, and had the same issue. This time, an employee claimed the slushy is a “new recipe,” as if that explained the problem. My service dog, who normally loves food and drinks, backed away from the slushie—clear evidence that there’s something wrong with it. It still tasted like it had cleaner in it. But I emailed the health department so hopefully something will be done. PLEASE FIX THIS ISSUE BEFORE YOU...