El Pollo Loco — Restaurant in La Puente

I don't know if the reviews on here are fake because every time we come I am disappointed. I say to myself," it has to be good today".... but I'm always wrong.Food is great but customer service is no bueno. As I'm being handed items I asked for ,the one who I believe is a manger was looking away as she extends her hand to me guessing where I'm at and I'm trying to grab my item. The salsas are always spoiled or about to be. So i told them and insted of taking care ofbthe problem the manger said i just ate some they are fine. And I have to beg for salsas and god forbid I ask for a different one I have to decide if I want to keep the first choice but can't have both. I hope the owner does something about this. I have witnessed how bad other customers treated. All the owner has to do is review the cameras. Health department should perform...

I went through the drive through and happily ordered my food. I went home thinking that my order was complete. Boy, was I wrong! There were sides and tortillas missing from my order! What the hell! !!?? I called to inform them that they messed up our order. The manager stated, in an apologetic voice. I'm sorry, I didn't take your order! If you want your order complete you can come back, right now, but that's all I can do for you. And then to add salt to injury, hung up on me! Well I never! Just to share a little about myself, I take care of my grandmother, who is 80 yrs old. I am also am disabled. We're always dealing with pain. Do you think I want to drive back in this cold weather because of incompetent workers, and rude management? Believe me, I'll take my...

Pollo Loco never disappoints! I'm always impressed by their flavorful grilled chicken that's juicy and perfectly seasoned. The sides are fantastic too – from the creamy mashed potatoes to the cheesy Mac n cheese, everything complements the main dish so well. The service is consistently friendly and efficient, making dining here a pleasure every time. What sets Pollo Loco apart is their commitment to quality ingredients and authentic flavors. Whether dining in or grabbing a quick meal to go, I know I can count on Pollo Loco for a delicious and satisfying experience. Definitely a favorite spot for fresh and...