KFC — Restaurant in La Puente

Today 4/7 around 3:30 I placed and two order from drive-thru, before driving to the next window the cashier ask if I will like additional items and I agree to it. When I picked up my my meals at the next window the cashier did not even look at me she was too busy talking with her Co-workers. So when I got home I realized I was missing the items. So I called and the associate just told me come in any time before Sunday and I would get additional items. But never once did she apologize. I then decided to call back and speak to the manager. Never gave me her name and only apologized because I mention it. While I was taking to the manager she was talking to other people. I hope they can get some additional training because after Popeyes opens they are really going to...

My elderly mother went in to purchase a chicken sandwich and had to use the bathroom first, however one of the employees hurried from behind the counter right before my mother was going to enter the restroom and my mother thought they were opening the bathroom for her, however the employee ran into the bathroom for several minutes and once they left the restroom they told my mother she cannot use it until she makes the purchase, my mother had to use the bathroom bad, this kind of customer service is unacceptable and I advise you train your employees on being decent human beings because they are the rudest people my mother has encountered, we don't usually write reviews but I had to go out of my way and make sure people know how terrible this place is to...

The manager here was so unbelievably rude. She made me take my daughters drink out her mouth and give it back when i was a few cents short and responded to me with "the combo would've been cheaper" with an attitude so rough and doing this face like shes mad. I dont know what her problem was that day so i returned all the food and she says "and you're returning it just because you want right?" Sarcastically. Now i understand why franchise's like these are always on social media always stirring things hecause if someone was having a bad day and someone like ms.bani approaches you in this manner can really go south. But whatever i hope she gets customer...