Chase's La Verne — Restaurant in La Verne

Let me preface this by saying I don't enjoy leaving negative reviews, but Chase's stands alone in their poor quality of food, service, and value. First off, the Chase's is trying to be an up-scale Steakhouse/traditional cuisine restaurant. The menu snobbishly says something along the lines of "don't ask for substitutions because the head chef masterfully crafted this menu with his spectacular pallet." His pallet is deeply flawed, and it appears the only taste he has is for that of black pepper. To begin with, the rose infused vodka mixer was delightful, and was the highlight of the whole experience. Most comparable restaurants offer complimentary bread, Chase's however, lists bread ambiguously as "$1 per person." We obliged, and received 2 dinner rolls. $1 per dinner roll with butter, thought this was pretty tacky. It only got worse as the night went on. The Caesar salad was fine, just like anything you'd expect elsewhere. The true nightmare came with the main courses, two dishes which should be prepared perfectly at any place hoping to compete with other eateries priced similarly. We ordered the Scallops ($30), and the Ribeye ($40). The scallops, were dreadful. Horribly overcooked, the flavor of the meat was non existent because of over seasoning and over cooking. The latter of which left the shellfish with an extremely rubbery and unpleasant texture. The pasta underneath, was colorful, but absolutely flavorless. The Ribeye, while large, was prepared in the most sophomoric fashion possible. Remember, NO COLOR, NO FLAVOR. It was as if the cut was boiled rather than pan fried, as there was absolutely no sear on the outside of the meat. It was apparent that a huge amount of black pepper was poured on the crust to try and mimic a sear and imitate natural flavor. I ordered it medium rare, and was presented with three different temperatures. 1/3 was mid-rare, 1/3 was well, and 1/3 was totally rare nearly raw, which absolutely bewildered me. They also somehow managed to make a cut of Ribeye taste like and have the consistency of a sirloin. I couldn't eat more than several bites of this and I simply boxed the rest for my dogs. The vegetables and mushroom sauce were far superior than the main dish, and actually palatable. The potato wedges were unlucky enough to face the wrath of the excessive black pepper, and were completely inedible. Overall, it tried to be a premium cut of steak, but failed miserably and was obviously prepared by a novice chef that has no control over what comes out of his kitchen. The service also rapidly deteriorated throughout the night, our waitress started out very accommodating, but soon forgot about us even though we ordered appetizers, 2 main dishes. and 2 cocktails. It took over 20 minutes to simply get a refill on a glass of water. It gives me no pleasure to leave such a review, but Chase's not only disappointed me severely, but I also felt ill the next morning, maybe it was just a coincidence. I would advise prospective customers to instead patron other experienced and professional steakhouses, such as Houston's, Ruth's Chris, or even Pomona Mining company, do not spend your money here as you will overpay and be left unsatisfied. P.S Dear Susan Wickman, I am NOT from North Hollywood, I don’t have a political agenda against you, your food quality and prices are...

If you are looking for a place to take a first date, or have a special occasion, or want a location that would be good for socializing, this is an option. The food is decent, there isn't a huge menu, but they have a decent selection. Service could be bettter. The location is nice inside and outside (weather permitting), there is live music at times (call to get details), can get busy weekend nights, will likely need to make a reservation if you have a large group. (Looks like they can accommodate larger groups which is nice) Parking, entrance, restrooms, and seating are accessible.

During my visit, got the seasonal fish and the smoked brisket. (See images) Fish was good. The brisket was not. Came with 2 pieces, first piece was very fatty, fat wasn't quite rendered to a point where it is a delight to consume. Second piece was a surprise, roughly a quarter sized piece of meat, the rest was all fat (see image). I asked the server, they spoke with the kitchen and were told they try to trim the fat, I expressed incredulity. Server provided a solution, which was ok. I did notice as I was eating the first piece that the meat was cut along the grain. When I tried cutting the first piece the knife wasn't sharp enough and the teeth got jammed on the muscle fibers. I believe I was either the first person served the brisket, or very likely the last which is why I got all the fat. Mashed potatoes were chunky, broclinni was ok, tops were scorched. Would I come back, possibly at some point in the future, I figure this was just a bad meal I got, so your visit hopefully is better. I didn't get a refill on my water the entire time, even when told they would bring more water. If you order the brisket check what...

The entire experience was awkward! Why was someone [a manager?] sitting behind us at a table in the bar counting out a register? Discussing something about the about the balancing of it loudly with an earpiece? For 45 minutes? This is Friday night at 5:30 and its filling up!Irritating! Come on! Isn't there an office for that? Unprofessional to say the least. The waitress said she was new so I would never fault her for anything, I have worked in the service industry and I know many things can play into it! Although it doesn't excuse all of the rest. My 1st complaint is if you are going to constantly be changing out the craft beer, simply put the domestic and craft prices on the menu and have a chalkboard in there that they can erase and update the selection. The flatbread was good but what horseradish? It was flavorless white stuff. And the burger, for $17.00[and we'll pay anything for a good burger!]what a joke! It was charred black and the driest burger I have ever had. Mediun is a tiny pinkish in the center, learn it! Great quality meat can be cooked well and still be flavorful and juicy. Who needs a tomato end slice that is thicker then the burger? I had 2 bites and couldn't take it. The shaved parmesan [needs to be fine grated to stick!] Was translucent and rubbery like it is just sitting out? We never saw our waitress so nothing could be said. Like I said she was busy and new. Everyone has different taste so to each there own. This should be taken as...