IHOP — Restaurant in Lacey

I literally live like 3 mins away from this IHOP and thought it is very convenient to have this close to home. I gave it three time, 3 TIMES, to eat here, because I thought maybe the server is having a bad morning, the first time I ate here. Now, I am a very polite, respectful, and generous man. But for some reason, this specific server was treating me, as if I've done something bad to her. She was being rude by giving me an attitude for I don't know, why? I even addressed her ma'am and by her name, to be respectful, but she had to slam my plate on the table. So I thought maybe she's having a bad morning. And so I let it slide. That was the very form time I ate there. This was 3 months ago. Second time I come in, it was Veteran's day. I am a combat vet. But I didn't go there for free food, I went there to take my son out for breakfast. I even forgot it was Veteran's day. After ordering our food, again, same server (Kaycee) from the 1st time I was there; I over heard my next table neighbor about getting his free breakfast, because it is Veteran's day, so I thought, maybe I should also ask if I can have mine, and I'll take the one I ordered to go. She brought me and my son's plate, then I asked her about the Veteran's free breakfast. She gave me this look, she appeared to look at me as if I'm portraying to be a veteran. So she asked me for a bar code. But, when my next table neighbor asked for it, she didn't ask him for a "bar code." So I told her I have my Veteran's i.d. card. Im actually a 100% disabled vet. Then she told me it's too late, since I've already ordered. I just ignored it and ate my breakfast. But I thought that was rude that not only she gave me that look, told me it's too late, but questioned me about my service. But my son was with me, so I had to show the right example by just ignoring it and be the bigger person.

Third time, this was 3 weeks ago. I went with my neighbor and her daughter. Again, for some reason, our server is Kaycee. I didn't tell my neighbor anything about Kaycee and how she had treated me the two previous times I've gone there. Once Kaycee came over to ask us for our drinks, my neighbor noticed how rude she was talking to me. Then when she brought our drinks, she slammed it on the table. Then she asked us if we are ready for our order, and we told her that we need a minute. My neighbor noticed how she has this attitude towards me and she asked me if I know her (Kaycee) or did I do anything to her for her to treat me as such? And I said no. All I know is that she has been like that to me, for no apparent reason. And we waited and waited. She passed by 2x, and didn't t even bother if we are ready to order. So that's when my neighbor told me that we should just leave and go to the other Ihop on Martin way. And so we did. Then my neighbor told me that I should leave a review and mention how Kaycee had been treating me. Because that needs to be fix. She seems to choose who and which people she'll treat Respectfully and nicely. Because when she interacted with other customers next or close to our table, she seems even extra nice to them, but why can't she do the same to me? Again, I have never met her nor knew her or have never ever disrespected her in any way. So after that 3rd time going there, even though it so close to home, I prefer going to the one on Martin way. And whenever I'm there. Whether I'm by myself or not, I'm being treated fairly. I don't need or not asking for anyone to treat me extra special, but at least treat me with some respect, not just as a customer, but a human being, at the least.

*I really hope that gets fix. And who knows what her reason is to why she's treated me the way she treated me? Is it because I'm Asian? I don't like to play or pull that race card, but after the 3rd time having that interaction with her, that's the only thing or reason I...

Steak was terrible; customer service was terrible. We ordered the T-bone steak (medium) and seafood platter for dinner tonight. The t-bone that we were served looked absolutely NOTHING like the one pictured in the IHOP menu we ordered from. The t-bone we received was 1/8 inch thick and was gray throughout. No joke. It was so thin that we pointed it out to the server when she finally came by to check on us and she said, "Oh yeah sorry, most people who order t-bone return it because of that." When I pointed out that the steak was definitely not cooked medium, she agreed and explained it is impossible to cook their t-bones to order because they are too thin. We asked for a steak knife at least, because her hand was cramping trying to saw through it with a butter knife. The server said OK but then then got distracted and forgot the knife and so my partner decided to pick up the steak and started eating it with her fingers LOL. When the server finally came back to our table she apologized and said there was an issue in the kitchen but she still didn't have a knife for us to cut the t-bone! We laughed and Julie shrugged her shoulders and continued to eat her gray steak like it was a slice of pizza. My seafood dinner was okay. No lemon slices and not a lot of flavor but at least it was hot. Julie's thin gray t-bone steak and side of overcooked broccoli was a huge disappointment. The server was so nonchalant and dismissive about our complaint. Without clearing our dinner dishes or asking if we would like more water or lemonade, or coffee and dessert, she brought us the check. When we told her we'd like to order the biscuit with sliced strawberries and whipped cream for dessert, she took the check back but left all the dirty dishes on our table. The other server eventually came by and took away the dirty plates. Other than us, there were 3 other tables, so not like it was super busy. The other server also offered to bring us another lemonade, which we appreciated. But it took our server far longer than we expected for the very simple dessert to be served. No offer of coffee to go with it and we didn't want to risk another 20 minute wait for that too. When we got up to pay, we had to wait for our server to ring us up. I asked her if the other server was the manager -- because she seemed way more on the ball. No, she said I AM the manager. Learning that our server was the manager makes our whole food and customer service experience that much worse. I pointed out that if she knows the t-bone steaks they serve look nothing like the menu, then they should just TAKE IT OFF THE MENU. She said they can't do that because corporate won't allow it. So then I suggested she warn customers about it, so that they might know in advance and/or recommend something else. She said she can't do that either. She said another server who tried to warn customers about not ordering their t-bone steak was reprimanded and was left off the work schedule for a week as punishment. I pointed out that as the manager, surely she has some discretion she could exercise to make things right and her response was "I just work here." I wrote a note on the merchant copy of the cc receipt that says to take the t-bone off the menu and she said NO ONE IS GOING TO READ THAT! So I told her OK we will also submit a review on Yelp so other people will know what to expect. And her response was "Great, do it! Because maybe if enough people complain, then maybe something will be done about it. But I doubt it because we just literally opened and the general manager and franchise owner aren't going to...

The service was amazing! Reina was absolutely wonderful! My husband, myself and our two children came after church today. The food for our son was cool, my husbands food came out not very well done and a little sloppy ans mine was very over cooked. What we loved and really appreciated was when I kindly brought it to our amazing server...she was so genuine and so understanding about it all. She made multiple trips back to the kitchen to get it right! She never even seemed like we were a bother or that we were too much! She made us feel like she really cared...and me being a server for many years and very impressed with her and her efficient and flawless service! The manager on the othrt Hand Kasey came out a few times wirh a chip on her shoulder. Very unwelcoming demeanor. You could juat feel her negative, annoyed energy. And that is unacceptable! All though her words weren't negative...her delivery and her body language red that she was clearly unhappy with us. And that Is what I dont appreciate at all! I have been in this industry a long time and I know the ups and downs of it better than most becauee I am great at what I do and i have been through it all..and I am so disappointed that someone like her is managing amazing servers like miss reina! My husband was worried someone was gonna do somethinh to our food becauee of the energy she presented..and that Is not a very comforting feeling. Thank you to our server Reina and the other very kind server that brought out my kids food. Reina might be ther only reason we return. Thank u...