Jimmy John's — Restaurant in Lacey

My family loves Jimmy John’s. The bread is delicious, choices are great and the prices even better. One night I ordered on the app, selecting asap for when to pick up, and immediately drove to this Hawks Prairie location (5min). I sat in the car in front waiting to get notified that my order was ready, as typically, at any other location, it would take 3-10 minutes. I waited and waited, watching through the glass windows as the two employees finished up with an order that someone was picking up. I was thinking they would start on mine. For some reason, they did a high five, then looked like they were cleaning while talking. I waited for at least 30 minutes, not seeing any bagged order anywhere in the store. So I finally walked in and one of them asked to help me. I told her I was there to pick up and couldn’t believe when she didn’t even ask about my order or name. She walked over and looked at one of two receipts that were up above the food wells, then she started making my sandwiches. I stood there for a few minutes while she made my 3 sandwiches, then handed them to me and I left. Considering I paid when ordering, it makes no sense to think they might have been trying to minimize loss. If a manager taught them that process, then that’s even worse. I would rather drive to the Martin Way location, where I’ve never had an...

So, I didn't even end up ordering a sandwich this time. I've had sandwiches from this location before, and the food is fine, but the employees don't really ever seem like they're happy to be here.

I understand if you don't like your job, or if you don't use this as a career, that's fine, but at least try to pretend like you like your job.

When I walked in today there was already two customers in front of me, and the cashier in front of both of us was on what I can only assume is her personal cell phone due to the bright pink color of her case, talking to somebody. Even the other employee making a sandwich looked at her like "What are you doing?".

This went on for approximately 30 seconds while I was there, and I have no idea how long the other people were there. Either way, extremely unprofessional.

And then when she said welcome in, you could tell there was disdain that she has to help another person.

I'm not sure what's going on in some of the employees personal lives, and I understand everybody has bad days, but this is not the first time I've experienced this at this location.

It'll definitely be the...

Drove up at 5pm and there were no customers inside, instead there were 3-4 employees sitting in the main dining area eating MOD pizza. I finally decided to go in and two of the ladies eating pizza got up and went behind the counter. One (who I assume was the one in charge) started helping another lady who was training to take my order. The other girl (dark hair with green streaks) stood behind scratching her ear and biting her nails. I finally ordered and once they took payment, the girl biting her nails put on gloves to start making our sandwiches. I asked if she could wash her hands because I just watched her eat and then stand there scratching her ear and biting her nails. She took her gloves off, washed her hands and then put new gloves on. It took 15 minutes from the time I ordered until I got my 4 simple sandwiches (BLT, 2 Turkey Toms and a Lil John - Nothing crazy). There was no one ahead of me. Definitely not freaky fast. Between that and the cleanliness/hygiene...