Bill's Bar & Burger — Restaurant in Lake Charles

We ordered our food and then realized a bit later that it had special sauce on it so we asked if they could put mayonnaise on there instead. Apparently the chef went crazy and yelled at our waitress. He told her he would not give her mayonnaise unless she went upstairs and got it. He said it was Her fault because she messed up our order but she did not. We just didn't tell her In time. Then he messed up our order by not giving us our onion rings which were $5 and meager. They made us pay $4 a piece for bottled water cuz that was the only option for water. They tried to make us give them a credit card in order to order. Since we were on our way to the swimming pool we had only brought enough cash to eat there and the room key. She said in order to order we had to charge it to our room. So far plenty of inconvenience. And we had to wait 7 minutes for those onion rings when the chef forgot them... she checked and she had put them on the order because she showed us They were okay but not good. Hamburgers would have been good if they had any kind of seasoning on them but they had no salt and I had to salt as I went along. It was over 50.00 for two hamburgers two waters and one onion ring. The chef came out to Menace us I believe. He stood there with his arms crossed with his little braided beard. Our waitress was nearly crying the entire time. That really put a damper on our visit... we were waiting a long time to go back here. The atmosphere is awesome, the view is awesome it should have been much better. Way too...

The one star is because of the poor service. Beautiful atmosphere, moderately busy 3:00 Saturday afternoon. I was dining solo and sat for over 10 minutes, 3 waitresses walked by several times and never acknowledged me as a sat , QR menu on my phone, trying to make eye contact, smiling. Other customers at adjacent tables getting constant attention. A group of 4 came in, orders taken and drinks delivered in 2 minutes. Next time waitresses walked by, I slapped the table top to get her attention. She told another waitress, who ROLLED her eyes!! First one whose attention I got returned took order, I open tab with my LSC card and credit card. Cold beer delivered quickly, CNN fat cat burger and onion rings came out shortly, ordered a second beer. Food was delicious! Asked for ketchup, as my bottle on table spewed air and splatter ketchup because it was empty. Was Brought another empty bottle. Finally, closed tab, credit card and LSC cards returned, however the LSC points were never added. My bill was $36 and I added $7 tip (gift, not earned). Last week at Landrys Seafood my points showed up within 5 minutes of closing tab. So I assume the wait staff has not been trained well on the LSC loyalty program. The food and atmosphere were delightful, but the service was rude...

Honestly, we didn't eat. We arrived at 11:55 am. The wait staff was still setting up. One advised that they open in 10 minutes. We said ok and we would have a seat and wait. There were 2 tables of people waiting ahead of us. A couple sat at the bar after us. We sat on the beach 2 tables from another table that was there before us.

The wait staff brought each table a basket of chips and never attended to us. Moments later, they all stand to the side like they are done and then one asks, did anyone go to their table? All were like no, who's going to serve them? We said, "No, no one has come over to us." They ask, "Do you want menus?" At this point I am confused. They didn't ask anyone else about menus, why ask us? Why didn't we get offered chips and salsa. The waitress who finally came over, said, sometimes people come to chill. I said, it was known we weren't "chilling". We were told 10 minutes till opening and to have a seat. Why assume for us but not the other tables? Regardless if we were chilling, come ask if we are seated at a table!

At this point, we left. Service is horrible and since everyone feels we pull the "race card" all of the time, I'll leave it at...