Subway — Restaurant in Lake Charles

I've been going to this location ever since the one by McNeese stopped taking expired coupons and it's a shame because they had excellent service too. Every time I have been to this location they always have a single employee working the lunch rush. The owner needs to hire more people, because every time I come, customers walk out because the line is too slow. This time the employee was obviously very inexperienced, and the time before it seemed like the employee was about to have a breakdown.

The coupon scanner was busted so they couldn't take my coupon. I only ever go to subway with a coupon because the sandwiches are not worth the price without a coupon. A 6 inch with two pieces of bacon is not something they should sell at regular menu price; it's a scam. Because the employee was so new, she couldn't do a price override and give me the value of my coupon even with a manager on the phone. I begrudgingly paid for the sandwiches because they were for my mom; if it were just me, I would have left them with 2 unpaid sandwiches.

The employee gave me backtalk because she didn't like the way I handed over my cash (between my index and middle fingers). I'd probably act rude to customers too if I was forced to work the lunch rush by myself. She looked pretty young so I wouldn't be surprised if this was her first customer service role.

Stop trying to skimp out on labor and put some experienced employees on shift. Lake Charles has a billion subways as is, and people are not obliged to come to this clown show. Next time, I'll go to the Lake St. one or the one by Albert-son's. Or maybe, I'll just stop going to subway altogether because the sandwiches are hardly worth what they are, even...

If I could give this location a negative amount of stars I would. Not only was the store manager, Tim, rude to me and used racial terms to reference my 6 year old son while my son stood next to me, but the owner let this issue go unresolved and also ignored my attempts to make a formal complaint. After my fiancé called the store manager to address the foul treatment towards our son, the store manager, Tim, attempted to call my fiancé back and then when he didn't get an answer he called my fiances' job and made a complaint about my fiancé calling to address how my son and I was treated as customers. That's not professional,...

I work close by and depend on the quality service I get most of the time. Today on my 30 min break, I went in ordered a sandwich: bread, meat, cheese, onion, sauce. Once the girl put the sauce she leaned over put her nose almost in the sandwich, not realizing her hair actually fell into the sandwich, laughed and said to the other employee "this is the wrong sauce" They both had a laugh and asked would u like me to remake your sandwich....i said "yes, please" After 15min. I leave with a full priced sandwich that I will not be able to eat now because of these 2 poorly trained...