Chick-fil-A — Restaurant in Lake Elsinore

It's not a pleasure... It's not a pleasure when you have to check your bag before you leave the drive thru. It's not a pleasure getting 20 sauces you didn't order only to find you got none of the sauces you did order. It's not a pleasure to buy food for a family, then get home and tell someone they have to make something or share because the restaurant messed up again and now they are closed. It's not a pleasure when there's a level of expectation that makes me nervous when I pull away from the window knowing I'm taking a risk by not checking my food that was already expedited at the window. It's not a pleasure to drive 10-15 miles to the next location. It's not a pleasure to pay $50, $60, $70 to feed a family and no one is happy. I guess it's just not a pleasure when "it's my pleasure" is just a slogan and it used to be the icing on the cake of excellent service.

To be honest this is written from a culmination of experiences, this location is hit or miss, just with more miss than hit. I wish that wasn't the case because my wife was the only reason we still choose this chicken restaurant over neighboring chicken restaurants. They have messed her order up one too many times and I'm sure next time after a long day of tournament games or practice we'll decide to pass right by this restaurant.

Update: August 8th 2024, decided to give it another shot...went through the drive thru, ordered our food, and specific amount of sauces. Get handed food, I ask is this everything? Yes that's everything. Get home, call my kids down to eat and I'm missing fries, a sandwich and have half the sauces I asked for, but more of others and none of some. My wife is calling, and instead of listening to the complaint the manager is arguing that they gave us the sauces we requested according to the receipt. She'd rather argue what she has proof for, then to try and make the situation right. Why does Chic-fil-a creates these award winning business systems and SOP's if they aren't going to be followed? I thought there was a crazy process that owners have to go through to get a franchise, do the employees understand the level of commitment it...

Ok. I'm a very low budget guy. You give me a half cooked whatever and I'd love it. Don't take much to please me. This place though, really did me DIRTY. I was about to eat the spicy deluxe, until my wife pointed out, that the cheese was not melted. I touched the thing and it was cold. I was about to eat it anyway, but my wife said "No!" She was there last week and only got 10 nuggets in her order of twelve. She was not having it. She took it back,.... Long story short, they brought the SAME spicy deluxe back! Put it with the others, back in "the shoot," then brought it back out to me. I took it back the second time, pointed to my wife's nail print on the inside of the bun, and politely explained why we took it back the first time. Just wanted a hot sandwich,...that's all. Finally, a guy with twirls for a mustache, came out with the coldest of spicy deluxes, and explained to me that other locations get it wrong. It was fresher cold. SMH!!!! To top it off, our shake was horrible. Sugar milk. Melted cherry. The shake was hotter than the sandwich. Call this place Chick-fil-Yuck! That's just what you'd be ordering. P.S. You get skimmped on the fries too. Check the pix. That's all you get. 01/18/2023- Still socks! A Karen...

I typically refrain from leaving negative reviews, a quick look at my history will confirm that. However, the customer service I encountered at this particular location tonight left me truly disappointed. It's even more frustrating that this happened on a slow Monday evening. The drive-through attendant forgot to return my receipt and debit card. It wasn't until I was halfway home that I realized the card was missing. After contacting the location, they confirmed they had the card and offered an apology. Reluctantly, I had to turn back, wasting both time and gas. Upon returning to the location, the manager seemed indifferent, focusing on counting money in the register, but a kind lady eventually assisted us. Despite explaining the situation, the manager only offered cookies as an apology instead of a more substantial gesture like a fresh meal or a refund for the inconvenience caused by the forgetful associate. It was disheartening to see the same employee still overseeing the drive-through operations. Overall, the experience of having to request a fresh meal was quite disappointing. As a manager myself, leading a customer service team, I would have handled this situation with much more...