Little Something Sweet — Restaurant in Lake Forest

First, the communication for the order was excellent. The replies were thorough and prompt. I was under the impression that everything would work out. They do allow you to pay upon pickup. The skill on the cake was amazing! A tip would be for the dollar sign to be cut out as one piece and not stacked as they were. It was sloppy, as shown in the photo.

I sent the birthday guy to pick it up and cried when he arrived because the cake was just wrong. Now, my gripe is that one cake was decided upon, yet the product did not reflect the same. The "jumbo" cupcake for the candle was actually a regular sized cupcake. Do not be fooled. Anyway, we decided upon the colors of red, gold and white, with a hint of black for the lion piece. Well, the money bag was not dry (think Play-Doh) so it had cracked and fallen over before it arrived home, which is 12 mins from the bakery, smooth drive. The chain was to be laid across the money stacks, not lying on the cake board. The money bands were to have been yellow and white with the "$1,000" on them, but this was omitted and they were dark purple. Again, we NEVER discussed the addition of purple. The cake board also had purple and quite a bit of black, something not discussed or agreed upon. When I called and spoke with the owner about this, she called me a liar, telling me they had not added purple. I requested a refund for obvious reasons, especially because the cake was not as I ordered and it did not match the decor. The owner said she would not be able to replace the cake as the birthday was the same day. I then asked for a refund. The owner told me she would only refund the cake board. I then told her it would be pointless to just refund the cake board when there was no way to save the cake for the birthday. The owner then stated she would issue "a refund, but [I had] to bring the cake back." Wow. So, I did just that. I personally returned the cake and she was already at the register counting out the refund of over $200. We were left without any cake, all due to the bakery's error. Because of this and the way we were treated, screw this bakery. Find another one that will actually produce the expected product and treat you with respect. They messed up and really said to return the cake for a refund. I wonder if they ate it or tossed it out, since it was custom. Why would you ask for a cake back during a pandemic, anyway? It was done to mess up the birthday, for sure. Always remember, "one monkey don't...

My fiancée had found this little gem in the corner of the plaza when we had to take our little old cat into the vet at the near by pet hospital. We walked in one day and wanted to try some of their delectables. The pieces we gravitated towards were the toasted lemon meringue tart and a few of their No cake left behind pastries. What a creative way to use the extras of cakes! It ended up working out really well because we have been in the market for our wedding cake and sweets. What we were really excited for was all of the offerings that had in store and their versatility with their other pastries. The person we spoke to at the bakery was very enthusiastic and professional and told us to reach out with a month and half to two month lead time before our wedding date.

Now to the reason for the two star rating. We genuinely wanted to work with the bakery because of the initial customer service and the products they were offering. Dropping by for small treats here and there might be safer, but I'd be wary of trying to set up for larger events. The flavor was their redeeming point and saved them from falling down to a one star. However after a month (since February) of attempting to reach out to the company via email 3 times and then a final phone call last week, we finally got a response. Elizabeth, the owner, had apologized in kind for ghosting us and said our messages had been accidentally filed into their completed portfolio. She had promised to reach out to us later that night and sadly didn't. We emailed them one last time after they didn't reach out to us to follow up and again was left unanswered. We were willing to give them the benefit of the doubt for not getting back to us the previous times. But with this last chance for redemption and to drop the ball on just the basics of following up with your clients (ESPECIALLY for high stress events such as our wedding), we're gonna have to ghost you and go on to the next.

Hope y'all work it for...

Just purchased a birthday cake from here, and the woman I spoke with on the phone was very kind, with a great sense of humor, and was very understanding and accommodating to my unusual request (the words I needed iced onto the birthday cake I was buying for my partner). He absolutely loves banana cakes, as do I, it's both our favorite. (I usually have a difficult time finding places that sell banana birthday cakes), so when the lady on the phone told me that that was one of their options for freshly made and ready to buy birthday cakes for the day, I was pleasantly surprised because I didn't even have to ask if they had it as it was the 3rd one she listed.

Usually when I call other bakeries and ask for a banana cake, its always a " Sorry, no", or that I would need to "wait a day or so" for them to make it IF they even have them which is so rare for some reason. I am really excited to try this cake and even more excited to see the look on my loves face when he sees his favorite flavor cake, with the perfect message on it for him. I highly recommend this place, and will be leaving a second review with a picture once we get the cake.

EDIT THE CAKE WAS INCREDIBLY GOOD, it had the same enjoyable experience you would get from a moist banana bread, minus any crunchy nuts that would be involved, so it was all just nice moist slightly denser cake with a light and buttery home-made tasting butter cream frosting, it was so damn good I had 2 slices after my love blew out his candles, then 2 more later in the evening, as well as a slice this morning after breakfast haha. I will certainly be recommending this...