Arby's — Restaurant in Lake Saint Louis

Oh my gosh, the young girl in drive thru, I CAN NOT SAY ENOUGH GOOD THINGS!! I know you are thinking, "Oh my gosh, it is a drive thru....BUT ya all know the person in the drive thru can make or break your visit!! This young girl went above and beyond!! When I got to the window to pay, she had said something I said oh I apologize, it's been a long, rough day. She said oh I am sorry, I replied, thank you so very much!! 😊 She brought a smile to my face!! It was later evening this past Friday. As I was waiting for my order, she opened the window and said, "Would you like a shake?"" I said really she said Yes!! I usually do not drink shakes, but she was offering because of my mentioning a bad day, it would have been rude to say no. I gotta tell you she was AWESOME KIND & THOUGHTFUL!! OH, and that chocolate shake was DELISH YUM!! I hope that the store manager sees this and knows that kind gesture will keep me coming back, and I will be ordering their shake too! Thank you to the girl in drive thru!! Have a...

Only giving one star so I can write a review I’m so frustrated and irritated I live a distance away from this Arby’s and I had to meet someone out there so I ordered food from this Arby’s and I ordered a French dip and told my fiancé to check the bag and I get home also have to re heat my food because I live about 20 mins from there and have no aujus for my French dip , asked what sauces I would I like and don’t have any of the sauce I asked for and so now that I come home and sit down to eat my food I have to leave and go buy some aujus for my French dip it’s not hard to double check peoples bag I worked fast food it’s part of the job I spent $30 on food for me and my family and they even messed up the fries my son wanted Krinkle and they...

I haven't eaten at Arby's in about 3 years cuz the last few times, the food was cold. However, I went today and there was only one car in front of me and the young man taking my order asked 4 Times what sandwich I wanted. Then when I drove up to the window, a woman said, "what sandwich did you want"? I also ordered a small curly fry. I came straight home, only 4 minutes drive and the fries were so gross, I had to throw them away. I think they had been left over from yesterday and COLD. The sandwich was COLD and it tasted like it was left over from the day before also. That does it for me....NEVER EVER AGAIN going to...