Papa Johns Pizza — Restaurant in Lake Saint Louis

We ordered a Shaq style pizza with ranch sauce, instead of pizza sauce, chicken, bacon, tomatoes, black olives, and onions. First pizza to be delivered did not have ranch sauce, it had pizza sauce. The box clearly states “Ranch sauce” on the ticket.

Called the store and got a replacement pizza after the manager, Linda, had a frustrated tone to her voice.

2nd pizza arrived, and it still had pizza sauce instead ranch sauce. Called the store again at this point just wanting a refund, and was told they wanted both pizzas back and the manager claimed she cut the pizza herself and it was ranch (when it was not - photo clearly shows tomato sauce). She was quick to have attitude and then hung up on us after agreeing to the refund before we could finish our sentence. We were being blamed for the pizzas being made incorrectly. When the order ticket on the boxes showed the correct ingredients.

Both phone calls it was stated that it was supposed to be ranch sauce and no pizza sauce. Both pizzas were incorrect and couldn’t even verify if the refund was actually happening before she hung up the phone.

The only thing that makes sense for them thinking it had ranch, was the extra cheese…But as the photos show, it’s tomato sauce.

Definitely will not be ordering from this location again as we have never had a problem at the wentzville location for this...

Don't understand the point of managing a restaurant if you're going to have a bad attitude about it. We go to pick up pizza, they forget one of the orders and "remake" it but it's just an oily stale pizza that was handed to us. The manager was completely condescending and rude. Everyone has bad days we get it. But this is ridiculous. In this economy everyone has to do things they don't want to but if you're gonna have a horrible attitude about it then maybe customer service is not for...

Ordered delivery tonight from this new location. Food was here quick, looks wonderful, and the driver waited to see if I picked up my food for my no contact request. So happy this store is here! Good job crew on 11/11/2024. Please continue to be pizza rockstars 🤘🍕

(Oh and remember customers, tip your...