Beggars Pizza — Restaurant in Lake Township

Really disappointed because my kids love this place but tonight experience was the worst. We have order from this place over 9x. I called to place a order today for delivery provided the first guy with my phone number and account number he told me that there was no rewards under that account number when I asked if he could explain what the beggar bucks consist of since that was my first time seeing them on the account and there was also a free reward if he can explain how that works for one free item he again stated that there were no rewards on my account and for the free item I will have to place an order online or in store not for delivery. I than ask to speak with a supervisor and/or manager and he got her in a timely fashion. The manager gets on the line very rude and very nasty and tell me there was no account under my phone number. I have order from this location many of times and had never experienced this bad service so it was very disheartening to get this type of service. I than provided her with my account number and my email address provided by the beggars app and she states there were no account with my phone number. I provide her with the number again and stated that that number is the account number provided from her employer. She ask me to repeat it. I give her the number again. This time the number pops up with my phone number, she never apologized for their error just continue to be rude. I have had the same phone number for 14 years and have used it for each order placed. My kids really wanted a pizza and wings and we ended up not placing an order because she was so rude and I don't believe in spending my money with an establishment that treat or talk to me like I'm trash. Don't understand how she is managing anyone with an...

I traveled 40mins to this location and had to wait 20mins for my order. I ordered a Grilled Chicken salad with no olives and French dressing. When I finally received my order it was wrapped up and stapled closed. I finally get home to realize it was the WRONG salad order. Instead I received a ham salad WITH olives and Ranch dressing. I called this location and the same guy Octavio Sotelo, that took my order answered the phone. He didn’t apologize for the wrong order instead he said we can’t give u a refund we will just make u another salad for the wrong salad and give u a credit for the wrong salad which pretty much mean the money goes towards the new salad so they don’t lose any money, I of course disagreed with the solution and asked to speak to the manager who told me the same exact thing and that’s all they could do. I asked why couldn’t I receive a refund, she said ok fine what you like. At this point I can tell she had a attitude so the solution ended up being free salad with a refund on the wrong salad. When I got to the location, they tried to give me the original salad that I originally ordered that’s been sitting for 2 hours out on the counter, when I refused it because it wasn’t fresh and had been sitting for 2 hours, the cashier immediately got mad and start talking to the cook in Spanish not knowing I am bilingual and told the cook to just take it back to the back and bring it back in 15mins. So they were willing to risk giving me a salad with meat that sat out for 2 hours and not properly helping me as a customer. When I asked to speak the manager I was refused and said she didn’t want to come and not to give her name out. Bad service and MANAGEMENT. I will NOT Recommend...

About a month ago I called to place an order for delivery. I ordered my pizza around noon, I was told it would be 1 hour and fifteen minutes. Around 1 I called to check the status. I was told that I had called and told them I wanted my pizza delivered at 2:45 p.m. I never called and gave those instructions, the young lady on tu he phone was adamant that I had called. After getting no where with her I asked to speak to the manager, I was told he only spoke Spanish, not a problem I am bilingual. I explained what happened and he pretty much backed the young lady up and said I had called even though he claimed he could not check the call log when I asked what time I had called to give these instructions. After we hung up I received a call from this manager at 2:50, he apologized and let me know the young lady had made a mistake. I can only assume that whoever called to place a pizza order with the instructions of having it delivered at 2:45 did not receive their order and they called. Well the manager told me I had a credit for a free pizza. He said he would make a note and all I had to do was give my number. I called today and there is no credit and I was placed on hold for a while, finally I just hung up. I am so through with Beggars Pizza, I'm taking my business...