Dunkin' — Restaurant in Lake Township

Today I had a terrible experience! I usually receive good customer service and polite encounters. Today was the exception, because the cashier was having a bad day. Once I paid my order the cashier closed the window. Since it was a drive-through Usually its fast but aleast say thank you and have nice day. The cashier literally closed the window and started to talk to another employee. He pointed and looked at me. I then gesture to see if there was something wrong because I thought they might if given me the wrong order. She opened the window and very aggressively asked what I wanted! I got upset and asked for her name and also her supervisor. She refused to both of my requests and didn't comply with her job. She didn't offer a lead or anyone else. She gave me 2 bogus names and closed her little window again. She needs better customer service training or not work...

seeing the video posted about a manager and an employee treating a customer so poorly, I hope some justice is served for the customer. You can not keep the credit card of a customer. As many have mentioned, even if the order was messed up, what would you do with a coffee that was already taken out of the restaurant. You can not give it to anyone else, but the coffee was paid for. I hope the manager and employee that hit the customer get fired. There’s poor management and customer service at this location. On a personal note, I have also received poor customer service here. Taking too long to place an order while the employees are on the other side of the counter “taking care of...

Place order on line go to the drive Tru in wait and wait by the speaker so I decided to drive to the window the lady looks at me like im but to rob the place in she say next time wait by the speaker!!! I explained i was waiting in you never say something so I figured my order is ready since I place it on line?? She got the bag in she looks like she wants to kill me ..anyway park to check my order everything wrong my sándwich no egg my coffee no sugar..go back in speak to the manager in the lady say ! There's how you place you order !! Pull my resive show the manager in confirm my order she's wrong!! Anyways because one bad employee im...