Capital One Café — Restaurant in Lake View Township

This is one of Southport's best kept secrets. I know you're thinking - Ugh, more corporate garbage on Southport. But this is a corporate store that is actively engaging with the neighborhood, doing good and providing a beautiful workspace for people. It is a beautiful space with floor to ceiling windows, abundant seating and plenty of outlets. There are no outlets at the tables near the front but there are plenty at the high counter that faces south and plenty in the back of the space.

So let's get to the best parts of this shop: 1. They serve Peet's coffee with real baristas who are super, duper friendly. This isn't a place that just serves coffee. They have a full Peet's menu with lattes, cold brew and all the other drinks you'd expect from a Peet's. 2. They serve baked goods from West Town Bakery. Huge props to them for keeping it local. 3. All drinks are half price with your Capital One card. If you are a cardholder, they even have happy hours twice a week where your drink is totally free. ANY drink, ANY size! Right now, the happy hours are Mondays from 7:30 a.m. until 9:30 a.m. and Fridays from 3:30 p.m. until 5:30 p.m. 4. The staff never tries to sell you anything. Literally never. You will not be bothered when you're working. I already have a car loan, credit cards and bank account through CapOne so it's not like they could sell me anything anyway. 5. NO KIDS in here! This is not a kid friendly space, and I hope it stays that way. Obviously, they are allowed by the stroller mafia hasn't invaded this place. It's not really suited for kids anyway. 6. It's a great space to work if you're one of the millions that works from home right now. It's quiet enough. It's bright. Coffee. Outlets. What more do you need? I am shocked that it's not busier. I think people think it's weird or sales(ish) or a bank or who knows what. But come in....

Stay away!!! I've gone to this place for over a year and had good service. But I went a few days ago for the last time. Denise waited on me and refused to give me what I requested. It was the veggie sandwich without egg and cheese. I have been ordering and getting this same order for over a year. But she told me she can't take the egg and cheese off!!! What?!?!? To make matters worse, as I was leaving, she shooed me out with a hand gesture. This was so embarrassing in front of other customers!!! And I have been a regular customer for over a year!! I came back in to report this and I was not offered anything to make it right, nothing but a weak "sorry." I called the manager the next day and got some corporate party line that obviously did not make good on this horrible treatment and refusal to serve me my request. I have never been to a place where a rude server takes rank over the offended customer. My money will go elsewhere now! This is just the cafe. Wonder what the banking service is...

I wanted to leave this feedback for an employee here! Someone told me he thought the person I was describing is named Chastity! The woman who assisted me was kind, friendly, knowledgeable, set clear expectations, and went above and beyond to try to make me feel better. She handled me having a bit of an attitude and being a bit upset. I feel really bad as I work in Customer Support as well and I know folks who work customer-facing positions deserve to be treated with the utmost respect and kindness. Chastity, if that was you, THANK YOU for being so kind, sensitive yet direct with me! You went above and beyond giving me a free beverage card! Really excellent customer experience and you deserved better treatment and understanding from me!

In general, I find this to be an excellent free coworking space that I’ve used many times over the past year.

Also, FYI note for others - this is NOT a Capital One bank branch location!!! They do not have brick and mortar bank...