Firefly Burger — Restaurant in Lake View Township

I usually don’t write reviews or speak negatively about restaurants—especially since I work in the industry myself—but unfortunately, Firefly Burger did not meet expectations.

We came as a family of six from Kansas, excited to try the burgers. Right away, we were seated at high tables with tall chairs, which were uncomfortable and not suitable for kids.

Customer service was disappointing from the start. When I placed my order, I initially asked for a double burger for myself and single burgers for my husband and kids. I then changed my mind and asked for a single burger instead. The server responded with a condescending question: “Do you understand the difference between a single and a double burger?”—which felt unnecessary and disrespectful.

Another frustrating moment was when we ordered water and fries, assuming fries came with the burger. The server never mentioned otherwise. At the end, when we received the bill, we were surprised to find extra charges. To make things worse, the server referred to me as “Aunty”—I’m in my mid-30s, and he seemed to be in the same age range. When I politely corrected him, he responded aggressively, saying, “So what do you want me to call you then?” Completely unprofessional.

Service: 0/10 Food: 2/10

The fries were below average. The Firefly burger was smothered in sauce, seemingly to cover up a lack of flavor. The patty was under-seasoned, clearly pre-made, and smaller than the bun. The Smokey Burger had no smoky flavor at all—it had beef bacon, some BBQ sauce (not listed on the menu), and a slice of smoked Gouda that wasn’t even melted. Melting the cheese is basic burger prep.

The food was overpriced for what we got. There was also no soap in the restroom—completely unacceptable for a restaurant.

Worst of all, two of my kids ended up with upset stomachs afterward, which ruined part of...

We came to Firefly Burger as four families visiting Chicago, based on a friend’s recommendation. The place was already very small, and we couldn’t sit inside at first, so we ordered and waited outside. When some tables became available, our wives and kids went inside to sit. Then an employee came and told us we had to pay a $55 service fee just to sit there. We refused, and they told us we couldn’t sit inside unless we paid, so we took our orders and left.

The staff were very rude and unfriendly, and it was clear they didn’t want to serve us. Also, the burgers were too spicy, even the regular ones, so the kids couldn’t eat them. Overall, it was a very disappointing experience. I do not recommend this place to anyone.

In response to their reply claiming that what we said was “completely false”:

This review was made with complete honesty. We were four friends sitting at the same table, and one of your staff members came over, showed $55 on the POS machine, and said, “This is the service fee we have to charge if you want to sit because you’re a group of 16.” My friends, our wives, and our children had to leave because of this.

Thankfully, my mind and memory are perfectly clear. Instead of accusing customers of lying, first fix how you run your business and train your staff especially the person who dealt with us, who was extremely rude. Before questioning whether someone’s review is urgent or honest, make sure your team is treating people with respect. Please, do it without lying or denying what...

Firefly Burger has earned a top spot on my list for burger joints that truly understand the art of juicy, flavorful meat. If your priority is a burger bursting with savory goodness, Firefly is a must-try. Their patties are clearly made with high-quality beef and cooked to perfection, retaining their juices and delivering a melt-in-your-mouth experience. The signature Firefly Burger is a testament to this – a thick, juicy patty cooked to your preference, topped with just the right amount of cheese, crisp lettuce, ripe tomato, and their special sauce. It's a classic burger elevated by the sheer quality of the beef. Beyond their signature burger, Firefly offers a range of creative options, each showcasing their commitment to juicy, flavorful patties. From the smoky bacon cheeseburger to the spicy jalapeno burger, each burger is a testament to their dedication to quality ingredients and expert cooking. They don't overcomplicate things; they let the beef shine. The toppings complement the flavor of the patty rather than masking it. The buns are soft and toasted, providing the perfect vessel for the juicy goodness within. While the sides are also noteworthy, the star of the show at Firefly is undoubtedly the burger itself. If you're a burger purist who appreciates a truly juicy and flavorful patty, Firefly Burger is the place to be. They've mastered the art of burger perfection, and I highly recommend giving them a try. You won't be...