Lake Wales Dairy Queen — Restaurant in Lake Wales

My wife and I went to our local DQ in Lake Wales Florida. Waited patiently in a slow moving line and place our order for two medium Blizzards and was told to pull to the window. After pulling to the window was finally greeted by a young lady who told us one of the Blizzard order wasn’t available and when I was about to ask why I was just being told that, was told they could do both Blizzards as order and it would be 11.54 , gave her $12.00 and was told I needed to give her $0.54 more and I explain no that she owe me 0.46 in change. Finally the Blizzards were brought to the window and I asked that is a Medium Blizzard and was told No it’s a Mini. Show her my receipt and then was told to pull to the stop sign that they would have to remake the one that was wrong. After twenty five minutes I called the number on the receipt and asked for the manager. I was told no manager on duty and he was in charge tonight. Explain we were still at the stop sign waiting for the Medium Blizzard that was made as a Mini. States he would start making it now. Told him to forget it and just refund me for one medium Blizzard that we didn’t get, he asked how much is it , I told him $5.39 plus taxes. 32 minutes later I received $5.39 ! Question who own this DQ? Who is the manager? This is how we run a business and...

I am absolutely DISAPPOINTED in this location's willingness to make my order correctly. As a healthcare provider I make it my upmost responsibility to give every single one of my patients the treatment they deserve. I expect NOTHING less from any organization and/or establishment. I simply ordered a kid size vanilla ice cream IN A CUP. When I received my order , it was a vanilla ice cream IN A CONE placed upside down in a cup. That is NOT what I asked for. When I stated such, the cashier at the window told me to scrape the ice cream out of the cone??? Seriously, how hard would it have been for her to remake the ice cream? How much physical exertion and brain neurons would it have taken .. to simply make this simplistic order correctly? I DO NOT respect laziness. To be the best, you have TO DO YOUR BEST. For something so simple to just dismiss it and have me move along. I hope this is addressed, and there is more willingness to assist...

the place is good and comfortable. the big problem is, they put too much salt on french fries, never deliver the complete order always missing something for example the soft drinks do not bring them all always you have to go to the front to tell them to give you the drink that is missing or the food. also sometimes you arrive. to the store and they take a long time to take the order because they are in the back talking and laughing. If you do not notify them that you arrived they do not take care of you. They also make many mistakes with the orders, for example if I ask for a hamburger without pickles or onions they always put it on. They do not worry if the customer is satisfied or not. I was a very frequent customer in that store since it is the only dairy store that is in this city. Now I will not go back. there is no...