Twistee Treat Lake Wales — Restaurant in Lake Wales

I Don’t know where to start with this but here we go. My family and I visited this location a few days ago. As we walked to the ordering window there was money on the ground we wanted to do the right thing to which we brought it to the male worker with dark hair and glasses showed him the exact bills and how much and told him maybe check the camera to see who dropped it. Then a couple days later I wanted to check up on it so I went there and 2 girls were working. Penelope and Sarah. They had no idea anyone lost money, no idea what I was talking about. Then I said maybe to contact a manager in case the employee took the money. Well the area manager then calls me and asks me what happened. I told her and she said she knows who the worker is and she would call me back. So she calls back to say the worker took the money and went to another job and would hand her the money at his earliest convenience and that she would turn it in to HR and follow their policy. I told them in Florida there is a finders claim that if no one claims the money it becomes the finders if it’s within a certain time frame (30 days or more) and under a certain amount. In the meantime I contacted HR (Nadia) about the situation and she said per this situation they updated their policy, phones and money should be turned in within ONE day and that the money would be turned in to the police station and I should check there. So yesterday I checked and nothing was there. So I called the area manager and left a message with no response back. I contacted HR (Nadia) again through email and she stated that the manager is busy at different locations and that she would turn it in at her earliest convenience. I told her the policy stated ONE day, and that they are limiting the persons chances at finding their money since it wasn’t turned in, no one checked the cameras and not one of the other employees at the business knew what was going on. She said she was sorry and thanked me for my honesty. I told her I would put a review in about this. I only wish the person who lost the money knew what I’ve been through to make sure these people did the right thing. The money went through multiple hands. Then I got an email about an hour or so after that again from HR explaining that the money was FINALLY turned in and to check again with the police station. So today I did. And the manager took the money in and put her own name down as the FINDER! Not only did they do things wrong from the very beginning but now this is how it ends. I will NEVER go here ever again. You are all dishonest people and someone should have been put on leave until they solved this or fired. And this business...

Disappointed! Cute from the outside, always wanted to stop with the kids but this was definitely our first and last time! The ice cream (if you can even call the melted mess that) was dripping all over your hand even before the server passed it to you through the window. The girls had cones which lasted less than 20 seconds before they had to dump them into cups. It was race to finish them before having cups full of milk. I know this is soft serve and we're in Florida but falling apart as they are handing it to you and not being able to enjoy it the entire time is not worth it. The other reason I gave this place 2 stars was there were ants all over the benches, tables and grounds. So families beware. We should've just did the drive thru as we were served last after most the cars rode past with their orders though we ordered first. Sorry but we will continue to drive past this shop on our...

I had an incredible experience here! The staff are amazing and friendly. And the ice cream was fantastic! When I go for ice I have certain expectations and this location far exceeded! Thank you for bringing Twistee Treat...