I recently visited Mad Hatter and unfortunately, my experience was nothing short of a complete disappointment. The unprofessional behavior and lack of basic mixology knowledge displayed by the bartender John left my friends and I utterly frustrated and, more importantly, deeply concerned for the safety and well-being of the patrons. The incident that truly highlighted the incompetence of this bartender occurred when my friend ordered a classic cocktail. Now, I understand that not every bartender is familiar with every cocktail in existence. However, what separates a professional from an amateur is the ability to handle such situations with grace and proficiency. Instead of admitting his lack of knowledge and offering an alternative or seeking assistance from a colleague, John proceeded to experiment with random ingredients, resulting in a poorly executed concoction that bore no resemblance to a Manhattan. Also reaching onto my arm and pouring out an easier drink to make. The lack of accountability and unwillingness to admit his limitations was not only unprofessional but also put my friend's safety at risk. Mixing unknown ingredients without proper knowledge or skill is a recipe for disaster, and it reflects a complete disregard for the well-being of the customers. It is astonishing that someone entrusted with the responsibility of serving alcohol would display such carelessness. I hope ownership...
Read moreSo I don't know if it's because the dude felt like because he was gay he can just say a slick rude comment but I really don't care as a straight man I have no problem with gay people I'm cool with everyone I literally walked in to go set up the pool table and I told him at the moment I didn't want to order anything I was going to order regardless because I've drank there before and I've ordered a lot of times there and I've never seen him as a bartender but I've seen him as a customer before so I'm aware of who he is but yet he felt the need to sit there and say this isn't a daycare for toddlers And I didn't appreciate that comment that came out of his mouth because while I may look young I'm actually a lot older than most people think. There's no reason to sit there and call me a toddler all because I didn't want to order right away. There was nobody but like two or three people in there anyways. That's type of behavior is so nasty, That disgusting behavior and attitude made me walk right out. I'm...
Read morePeople smoke A LOT in there. We forgave the horrible smell. When we got to the bar, the bartender just kept serving only people who he obviously knew. I stood there for a solid ten minutes, waving him over or smiling at him. After ten minutes I said "hey I'd like to order drinks" he looked at me like I have 5 heads and simply walked away. I was the only gay person in my group of 9 friends. I was bummed that I got all these people to try it and we were treated so rudely. We took our bodies and money to...
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