Upper Crust Bakery — Restaurant in Lake Worth Beach

My mother, daughter, and I went to try out this place for the first time, because we heard rave reviews. However, we were sadly disappointed. To start off, upon entering, there was only one employee who didn’t bother to acknowledge us. We proceeded to look at the pies which had a very small variety. My mother and I chose the crumb apple pie, while my daughter chose a mini apple pie. When we got our pies, we each went our separate ways and headed home. A short while later, my daughter called me hysterical and sent me these pictures of the pie she had bitten into that contained mold. On her first bite, she claimed it tasted dry and tasted funny. This drove her to open it up and see a chunk of mold staring right back at her. After seeing this, I decided to call The Upper Crust to inquire about the pie’s freshness. I called multiple times and finally when I was leaving a message someone picked up. I explained the situation and was told to send pictures and that she would let the baker know. She said that I would be credited the next time I went but yet did not ask for any contact information. I really wanted to know when the pie was made but she had not idea. What kind of establishment doesn’t know their...

Pies are great...service not so much. If you don't care about service then these are the pies for you they're absolutely delicious however when I drive all the way down from the north county just to get a pie here, I would hope that the service would be as good a quality as a pie. That was not the case however. I picked up a couple pies on Christmas Eve and the pilot was looking most forward to, a cherry pie, was actually a Raspberry pie so it was quite a disappointment for the holidays and I was stuck with this pie until they reopen the Tuesday after Christmas. When I brought it back there was no sincerity in the apology no offer to try and make it up just the explanation of "sometimes these things happen." Because I rate the quality of service as well as the product I'm giving them three stars but they are...

I can't tell you how disappointed i was with this. When asking reddit where I should get a pie, it was overwhelmingly said to go here. I got the peach pie and it was bad. First of all, the crust was burnt, 2nd, why am i getting a top crust thats the same type of crust id get with a chicken pot pie, why is there no sweetness, why is it flaky, who wants a flaky crust with their pie. 3rd and most of all, im pretty sure they used canned peaches, bc it was def canned peaches. Ive never been more disappointed in my life honestly. It wasn't mushy and delicious like the peach cobbler ive had at bbq spots. It wasn't made with love, it was made with canned peaches, with a pot pie...