Burger King — Restaurant in Lakeport

A loyal customer here, or I though I was, who uses the rewards system, and I have l my PayPal and a gift card linked to my account. However, I've encountered a recurring and deeply frustrating issue. Every time I visit this particular location, the mobile app just inexplicably stops working, every single time a certain manager is there.

The app functions perfectly fine right up until I step foot into the store and begin ordering. Then, without a beat, it becomes "turned off" or otherwise unusable. This has happened a handful of times now, and I'm honestly sick of it.

I strongly suspect the manager at this location is intentionally disabling the app when my presents if known. While I can't definitively prove it, the timing is far too coincidental. Beyond coincidental. This suspicion stems from a previous unpleasant encounter with her. On one occasion, she spoke to me in a very condescending manner, implying I was trying to misuse the app by attempting to apply two codes. I tried to explain that one code was for tracking the purchase to my account and the second was for an offer. It turns out, the offer code automatically links the purchase to the account, which I had no way of knowing at the time and she never mentioned that. It was I that ended up finding out myself.

Ever since that interaction, the manager's attitude towards me has been consistently high-handed. It feels incredibly petty that the mobile app only seems to malfunction at this specific location when she's present. If she were a competent manager, she would understand the app's limitations and know that it wouldn't even allow the kind of "misuse" she accused me of. The least she could have done was give me the benefit of the doubt instead of making unfounded assumptions and making feel uncomfortable. It the reason why I stopped going to this location. Frankly, I felt awful. All I wanted was some food, and to be treated with such disdain was a terrible experience.

What's crazy is that I've noticed that when this manager isn't there, the app works perfectly fine. This further solidifies my belief that her actions are deliberate and personally targeted. This repeated pattern of app malfunction and the manager's behavior has made my visits incredibly unpleasant.

I hope you'll investigate this matter thoroughly. This kind of petty behavior is unacceptable and reflects poorly...

Their only cook had walked out and I sat at the drive thru forever for nothing. This is NOT the regular staff's fault. They were ultra sweet and apologetic and I felt so bad for them. The management and corporate leaders on the other hand are scum pure and simple. Workers don't just walk out because they're happy (okay maybe if they win the lottery or are having a baby) they walk out because of abusive treatment. This place needs to get itself together. On the plus side it saved me some calories I did not need. This location on the few times I've visited in recent history has improved a bit. I haven't been given old dessicated food or fries so salty they seemingly embalm my guts so that is a plus. Keep that up! I hope for everyone's sake that this location gets new management and they get back to doing things right for the sake of their...

Up until 2025 this place was managed really well! It often shocked me that going from ordering to pick up often took less than 5 minutes. Now, the same process starts at 15 minutes. There can be no cars at the pickup window and a line of cars just waiting to order. This is changed dramatically since last year when both food and service was excellent. I was here in January this year. Two of those times they had no burgers. This last time when I ordered a value fry I was told they don't have value fries until I insisted that it was on the order board right in front of me. Whatever happened to this place? Management used to be stupendous! Now it is run like nobody knows what their job is. This is a management issue because the food is...