Pao's Mandarin House — Restaurant in Lakeway

We went there for good time and good food end up feeling crap.

First of all, no one gave you a free welcome smile.

I ordered pan fried pork bun which suppose to come first before everything else because we were hungry and put in the order before we figured out what to have as our main dish. But the pan fried bun came when we are almost done with our lunch, fried bun for desert? The waiter did not apologize.

One order of the fried bun has four pieces. I picked up one ,bit into it, fully expecting some delicious juice to flow out of the bun, no, not a drop! I turned it over and found the bun was almost bottomless. The pork inside was mostly burnt. I didn't think much of it and just vaguely hoped the other one left on the plate will make it right, this time I flipped it over before put it in my mouth and found the poor thing almost had no bum and the meat is pretty much burnt just like the other one.

I told the waiter the bun was not done right and there supposed to have juice inside and the meat should not be burnt. He looked at me and started to explain to me what must have happened in the kitchen ,the temperature, the pan, or maybe the stove. Then he went on and insisted that only steamed buns suppose to have juice not the fried ones. I grew up in Shanghai with all kinds of buns-steamed ,fried.-with pork or crab meat. I know what a bun is !

One woman staff came over,cutting into our debate about what should fried bun be, without any introduction about herself, she took over the issue and asserted to me that I had misplaced my expectation, and a fried bun is supposed to be just dry and absolutely no juice inside!!! She then reluctantly offered to remove half of the price of the order from the bill and warned me that next time if anything does not look right or taste right, I should let them know right away, this time she would let me have the half price off.

Through out all this no appology from anyone of them!

The kind of rudeness is simply outrageous! The waiter and the elderly woman staff certainly had an...

This review is for the owner of the restaurant. This is unfortunate because we go here weekly and now after this experience, we won’t be coming back again. This has been my favorite Chinese restaurant in Lakeway for the last two years mainly because of the amazing waitress Jenny who is always so nice and the food is good but tonight, the owner ruined our family dinner celebrating our mom’s 87th birthday in how she treated us. We had a table of 9 which included family who came from out of town and I planned this dinner here instead of choosing another Chinese restaurant because we go here weekly. we ordered the usual dishes including the Chinese style wonton soup and my sister ordered the hot and sour soup. I have had both of these many times. Tonight they were very salty and my sister said she couldn’t eat it. The wonton soup was really salty also and we had one bowl that has not been eaten. We told the waitress and the owner came over and got defensive and I told her I had the soups many times and it’s not ever this salty. She said it’s the same chef in a condescending defensive tone and we asked if they can remake the wonton bowl that has not been eaten. She told us to give her all our bowls as she started to grab them. It was terrible and we were all in shock. Then she came back and went over all our orders and said she will make it with less salt for all the dishes. Not once did she apologize for the soup or asking for all our soup bowls. Jenny our wonderful waitress tried to make the situation better sharing with us more about her family, etc. so it is unfortunate we won’t be coming back to Pao’s due to the owner’s attitude. If she cared about customer service. She could have just had the soup redone and not treated us the way she did. She just lost two long...

Service was very horrible. They forgot one of our dishes and my parents and I asked for extra steamed rice. The waiter slammed our plate violently on the table and yelled at my mother and said, "you want steam rice? Extra 10 dollars!" My mother was mortified and started crying. I also noticed the waiter treated white people much better than the Asian people in the restaurant, which didn't surprise me at all. He was very friendly toward white people and very rude toward Asian people.

It is a perpetual systemic issue that employees of Chinese restaurants treat white people much better than Asian people because they believe white people tip more money than Asian people, which is blatantly not true. Multiple Asian American friends of mine have experienced very horrific experiences at Chinese restaurants and have endured similar harsh treatment, even though all of us tip waiters very well

The restaurant owner tried to contact me , and make excuses for his employees, rather than trying to speak to and educate his employees, which is even more unprofessional behavior. He should speak to his employees rather than verbally chastising his customers. He tried to claim that I write this about Chinese restaurants, in a psychological manipulative ploy to get the blame off him and his unmannered employees and shift blame onto me. When that is definitely not true, I've written positive reviews and about multiple other Chinese restaurants, who do treat their Asian customers well and don't favor white people nor do they demonstrate racist behavior. Ridiculous and Extremely...