Farmhouse Thai Eatery — Restaurant in Lakewood

I got the floating market noodle, crispy rice salad, pad se ew, butterfly lemonade and Thai coffee. The older woman server that we got had an attitude problem. She was not nice and very rude, her presence was not pleasant and it seemed difficult for her to put a smile on her face. She never checked on us to see how everything was and she lied when we had an issue with the coffee. When she served us the coffee it had an excessive amount of ground coffee dust at the bottom of the glass. When taking a sip all you tasted was coffee grounds . You can clearly see it in the glass and when we pointed it out to her she lied and said “ this is how the coffee is but I can get you a new one” she walks to the bar and aggressively dumps the coffee out of the glass and poured us a new one. And behold this one had zero coffee ground in it. Like how are you okay serving your customers the bottom of your container when you could’ve just given us the better one in the first place? Butterfly lemonade was good, I love the way it’s presented. Then when we ordered the crispy rice salad and floating market noodle we asked to make it Thai hot. The pad se ew they couldn’t make it hot but they had condiments on the side to make it spicy if needed. First off, the crispy rice salad was really good, it was well balanced in flavor and had the right amount of spice to it. The floating market noodle, was not edible because they failed to taste the dish when they made it Thai hot. Shouldn’t you be tasting it before you send it out to the customer even though we were requesting to make it extremely spicy? Yes I know what we are getting ourselves into when asking for Thai hot, we can handle our heat but the issue with this was that it was spicy to a point that it was extremely bitter . Spicy is fine but bitter ? This is what made it not edible. If the chef had tasted the amount of chilli they dumped into the bowl they would’ve realized that they shouldve made a better dish that their customer can eat. The noodles were also over cooked it was almost like porridge. Yes we should’ve sent it back but instead we brought it home to fix it our selves because the servers attitude made our experience so unpleasant we just wanted to leave there. It’s just interesting that she seemed to be more respectful to other tables but to us she didn’t really seem to care to give us the proper service. I wish I knew what made her be like that but all we asked was if she spoke Thai because my wife speaks Thai and wanted to order in Thai. For some reason that rubbed her the wrong way and she just decided to give us horrible service. When we asked another server for condiments she was very nice and welcoming about getting it for us. Instead our server brought it over. When she put it down she didn’t even ask me to move my plate over or to make space for her. She literally put it down and used the tray of condiments to push my plate out of the way to make space for it. That really pissed me off because I was eating? And she has the audacity to just push my plate while I was eating instead of being considerate and asking me to move my plate to make space or to ask to make space. This lady really needs to re do her training or to get training because she’s made our experience that bad, I am not one to comment on peoples service because I get it, we are human we have our off days but you are working in the service industry. Treat people better. Pad se ew had a weird smell in their sauce. It smells like old aged bamboo from a can in their sauce . All in all just because of the crispy rice salad I’ll give the Food 4 stars . But other than that, I don’t think we will come back. I wish we had a different server but i guess it was meant to be to shed light on this person. I hope you take this as constructive criticism to become...

Editing this review due to follow up by the restaurant, but I’m going to leave text so there’s context behind this. They were extremely apologetic and ran through the many steps that they take to prevent things like this from happening. I suggested that an easy fix would be to indicate on the menu which items had which allergens so it comes directly from the kitchen, which Pauline (the person who replied to me below) seemed to be open to. And although a big mistake did happen here, the response was exactly what I hoped for in terms of apologizing and taking feedback to ensure it doesn’t happen again. They really do seem to care about their customers and I feel confident that what happened was an extreme exception, and not the rule.

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My ratings for food, service, and atmosphere are more reflective of my experience here than the total score I gave. I love this place, and even after a pretty negative experience I will still likely keep eating here as the food is that good (albeit very spicy - their medium would be hot or extra hot at any other place).

For context, I’m allergic to shellfish. Not immediate go to the hospital after being around it allergic but enough that it’s a major problem if I eat some. So, I’m typically very careful to ask if the dish I want has shellfish in it.

The last time I went in-person, I ordered the floating market soup and asked if there was any shellfish in it and was told by the server that there wasn’t. Tonight, I ordered that same thing to-go since it’s really damn good and was told that there was indeed oyster sauce in it. Luckily oysters are the only shellfish I’m not allergic to so I didn’t have a reaction last time, but if I was it could have easily put me in the hospital. I get that servers might not know every ingredient in a dish off the top of their head, but if you’re dealing with a customer that has food allergies you should probably go ask the kitchen rather than making up an answer.

That said, I’d still highly recommend this place (have I mentioned the food is incredible yet?) but if you have allergies you’re better off asking the server to ask the kitchen instead of just asking the server if the food contains something that could...

We had a great experience here on 3.27.2022! The service was great and the good was delicious, healthy, and fresh. One of the better Thai restaurants I've ever visited. The summer rolls were so crisp and the peanut sauce was so tasty. We definitely will return when in the area!!!

*NOTE to spicy food lovers. I ordered my Drunken Noodles "The South - Thai Hot - Call 911" which is their hottest. The waitress asked if I had ever had their hottest and I said no and she strongly recommend I go a level down. She mentioned it is true Thai hot and the family doesn't tone it down at all. I have a very high tolerance to spice/heat and Thai hot is never hot enough at other restaurants, but reluctantly agreed. Thank God I did! The next one down was almost too hot! It burned but was great and it felt good to finally meet my match! See my photo where I took a picture of the different heat levels.

UPDATE Visited here for the second time on 8.14.22. It was equally exceptional and delicious as before. The summer rolls are so crisp, fresh and tasty it's hard to put into words. The place is sparkling clean, the employees are friendly, the food is served hot...and did I mention delicious. I love that the tofu is organic. You can tell only the best ingredients are used in their dishes. Even the bathrooms are impeccably clean. I again got the drunken noodles but this time moved a heat level down to the 3rd from the top "The East". This one was just under the limit of too hot and I loved it. Still only for those who love extreme heat. If we lived closer we would probably be in twice a week. Can recommend this...