I visited this location in the late evening and had the worst possible experience. I ordered and paid on the kiosk at exactly 6:15pm. After waiting 15 minutes later I said enough is enough. This is supposed to be a "fast food" restaurant! I walk over to the counter and ask the so called "manager" to check on my order since it had been 15 minutes since I ordered. She said nothing and walked away with my receipt as I looked at her check her monitor where the orders transmit I heard her say "we don't have your order". She then proceeded to get my order together 5 minutes later she sends another employee to give me my order. I asked the employee to call the manager over so I can speak to her and I can hear her tell him"I'm busy right now". He then proceeded to ask what I believe was a "supervisor" if she could go over and speak to me since the "manager "didn't want to do it. When she came over I asked what had happened with the delay of my order and she told me that there was probably other complicated orders that they were working on and they didn't "purposely ignore" my order. So I told her that was not the case because the manager clearly stated she didn't have my order on her monitor and never once did I say that they "purposely ignored" my order. I told her that if there was an issue with the kiosk not transmitting the order they should have the issue fixed to not be an inconvenience to others as it was for myself. She offered no apology for the 20 minutes waited to receive my order. This establishment is lacking leadership and needs new management that are willimg to take accountability for mistake and not make excuses and saying "we didn't choose to ignore you". As a customer you should never hear that form a so called supervisor. Completely unprofessional and uncalled for avoid this location!