New Peking Chinese Restaurant — Restaurant in Lakewood

We ordered moo shu chicken and Mongolian beef for takeout at dinner time. The food came in tiny boxes- the same boxes that they give at lunch time, which are the super cheap and tiny greasy boxes. Definitely not the portions we expected for $13 (with tax) per dish. The Mongolian beef was super sweet, I thought I was eating sweet and sour chicken. The moo shu pork came with paper thin, hard tortillas. We also did not receive any fortune cookies.

My mom called the restaurant to talk about what she thought (in a civil manner) and the first person immediately hung up on her! My mom called back and someone else answered (they apparently don’t have a manager) and they did not even apologize once and were very very rude to her, so my mom said she will write a bad review about the food and service and they just kept saying “go ahead and write a bad review.” What horrible customer service!!!! Along with the overpriced but crappy tasting food! Do...

This place always upgrades our entree to a “meal” even though we never ask for it. It’s annoying to place an order and then have the establishment upcharge you without your permission. I want what I order, and if you’d like to suggest something then feel free but do not add charges to my order at your own discretion. That’s just poor customer service and shows a lack of respect for your clientele. Tonight I got garlic chicken and my husband got kung pao pork and they came with the exact same vegetables and sauce. I feel like I’m gambling when we order from here, you might get what you ask for or you might get up charged for things you don’t want without warning. Even when they make what you order it’s orettt mediocre anyway. This establishment benefits from being the only Chinese place in a well populated neighborhood, any competition would most likely put them out of business. I’m willing to travel further to have my order...

I personally don’t understand why the price is so high when the taste is about the same as places a little more than half the cost with prob a third entree. Long wait and no offense to guy at counter but could have been more personable. Felt rushed to get something then was asked to wait in car. Received my order in almost like here u go I’m doing you a favor kind of way. You should ask if we need utensils or plate in bag as not everyone is taking it home.So i feel it was pointless as I still had to go back inside and ask for utensils and plate and extra sauce. Overall serving should be higher for what the price. No fortune cookie at least or drink or something. Last thing to note I went to throw away my plate in trash behind this place there was at least a family of minimum 10 rats that ran away when I approached it. Not projecting that there is any at this establishment but it’s just a little too close...