Sonic Drive-In — Restaurant in Lakewood

I hate writing negative reviews. But I cannot miss out on writing this because of my terrible experience. I love Sonic, especially on a hot day. I love getting drinks there. I have been to this Sonic many times and never had issues. Yesterday I went there at happy hour and parked. After 15 minutes of not receiving my food but watching several workers deliver food to others, I rang in. I was nice and just asked what the status was. Their reply was, "it's on it's way out". The guy next to me had to ring in twice to ask where his food was as well. He finally go his food (he arrive AFTER I did), but I was still waiting with a hangry 5 year old in my car. 30 minutes goes by, and I ring in again. . . ."Is my food coming out yet?" "yes it will be right out" 45 minutes goes by, and I was livid by then. Everyone who had been parked beside me was gone. . . .everyone who walked up to the front to order was gone, and the line of drive through cars were all gone. I said, "I have been waiting for my order for 45 minutes. Can you tell me where my food is?" "the manager will be right out." I was not impressed with this so called manager who said. . . .so sorry. . .what did you order? I will go get it for you. He brings it out after a few minutes. I was happy. We got our order! Yay! I open my bag, and there were two corn dogs in stead of one. . . I think, "ok this is fine. He is apologizing by giving me two" NOPE! I opened one up, and it was HALF EATEN!!!!! I call the manager back out again. . . .I could hardly speak I was so angry. He said a few choice cuss words and said. . . ."I can bring you anything on the house. . . .do you want anything?" I said. . . ." am done. I don't want anything. I just want to leave this place." What started out as a fun little after school trip to Sonic turned into a nightmare. So disappointed. in their customer service. I didn't get a single thing free except the half eaten corn dog! No offer for a free drink. . . .or to refund my money. . ....

I want to start by saying Sonic food and Atmosphere is great especially with all the combinations you can come up with for slushees, drinks and ice cream and brand new face lift to this location. Been going here for years with Friends and family especially in the high school days on late Friday and Saturday nights those were great core memories, but the service as of late isn’t what it used to be as I remember back in the day Sonic used to stay open late and even on the website when it said it was open to a certain time this location used to abide by that key rule of professionalism. Fast forward to todays day in age you look on the website and it says open till 11pm on a Friday and Saturday night, to my surprise when you arrive at 9:30 Pm the place is an absolute ghost town and when there is a worker leaving(which I suppose they completed their closing duties for the night in full) they tell you we are closed for the night and laugh about it! So I’m curious on how is that a professional move closing an hour and half early on the weekends and weeknights, considering this location got a new face lift with a remodel you’d think it would be run top notch and be like the commercials, but in fact it’s just the opposite! So I guess the closing time should have a question mark on it as the employees nor the website know when it is and no updates are given saying otherwise! That’s unfortunate as kids/teens don’t get to have that core memory of being here later at night and those people who live across the street can’t make a fun little late date night as it would be closed and probably get laughed at for even suggesting the website saying 11Pm for closing at...

Used to be a great place and my regular stop because it is conveniently right near my house on my way home from work. Now I wouldn't go there if someone paid me. Whoever is the new manager in the last 6 months or so is running this place into the ground, and service has gotten worse and worse as time has gone by. Finally last week went to the drive thru, sat in the line literally without moving for 20 minutes. I was stuck there because I had the misfortune of pulling up just where the curve up to the order menu starts, blocking you in, and someone pulled up behind me. Finally after 30 minutes and making it about three feet forward, the guy behind me pulled off (five people behind him gave up before him) and I quickly threw it in reverse and got the heck out of there without having ever ordered. The last straw was today with the drive-thru wrapped around a good portion of the building. I pull up to one of the stalls as I had no desire to have a similar experience, and I push the button. After waiting a full ten minutes, a woman comes onto the speaker and said she is "sorry" for the inconvenience but they are only serving drive thru customers - this despite the fact that I can see at least 8 different cars in other stalls, some of whom got served by carhops while I was waiting! Never going back to this place again - sad to see it run into the ground like this but I have no desire to spend 30+ minutes in a line to get "fast" food when I can drive a bit out of the way to a decent Sonic and get my food within 3-5 minutes with little or no wait...