Arby's — Restaurant in Lancaster

The drivethru speaker was very weak and it was hard to hear or even place my order. I finally placed my order and when I got up to the window I was greated by "sunshine". Sunshine scowled at me and took my money, handed me my change and food and promptly closed the window as quickly as possible. Sunshine was apparently hustling herself back out to the lobby to sit and continue a chat with a friend. As I was pulling away from the window she was already sitting there. There is no need to be unfriendly or unkind. I was pleasant with you even though your drivethru equipment was not fully functional. Giving the store 3 stars as the order was correct and the food was good. 8/15/22 at about 7:30 to 8 pm. ...

Let me start by saying I work in the business and I know how it is right now but to say my visit tonight to Arbys in Lancaster was pitiful is an understatement. From the time I ordered to the time I got my food was 35 mins then I get home to realize they left food out of bag . So I try to call 3x on my way back so I would not have to wait another 30 mins and I am now waiting again because the girl that continued to answer the phone was rude and kept hanging up on me…I have visited this location many times and never had any issues . They didn’t apologize or even acknowledge their mistake..if you don’t like your job not my fault but if you are going to continue to work there take pride in what you do and...

Useless. Useless. I got brought home food. Whoever is working tonight, this exact shift, needs to be fired. There were 2 cars in the line that waited for 30 minutes. My order was incredibly simple, I wanted an Arby’s roast beef with added Swiss cheese. They could not do that. Instead they decided to give us 2 unwanted bacon cheese turkey or whatever sandwiches, with onions and everything else you can imagine on it that comes on it instead of doing the very simple task they were asked and paid to do. I am sick with the flu. Anyway, the one thing we got that we asked for looks like this. Someone must have grabbed it in their fist and squeezed it before serving it.

Would...