Bigtuna Japanese Restaurant — Restaurant in Lancaster

I wanted to treat my Wife to some sushi so we came here for the lunch special. the waitress was very kind and attended us quickly! we waited for the food and when it came...it was kinda horrible. i know this is strong to say but the California roll that came with the lunch special was old, and rough like rubber...super chewy and what would make matters worse the wasabi was really dark close to black dark, like if it was also very old. we couldn't eat anything and when we told them that, they didn't seem to care. they literally came said "oh sorry about that" picked up the plates and left. i was aw stuck, not only did i pay them for the lunch special they came said sorry and took it back. when i asked for the manager they said his name was nick and is not available, i have called twice within 4 hours apart from each other and same response. feels like a sick joke! if anyone with common sense came to this place and saw this...THEY WOULD NOT EAT ANYTHING! im very angry about the response of this establishment and i hope they get investigated by the city's...

Good spot to grab lunch. Our waitress was nice and there was quick service. The food tasted good as well. Unfortunately, towards the end of our meal, we were talking and looking around and happened to notice that the sushi chefs were handling and cutting the fish behind their counter with no gloves on. We stop to pay a little more attention and saw that while handling the fish they were also handling other things simultaneously, like their drinks, then the vitamins they stopped to share out and take, and then going back to handling and cutting the raw fish without washing there hands in-between. That became very concerning, especially because we were finishing up our sushi. We wished that we had noticed earlier, but we were sitting at a table and not directly beside the counter. That ended our meals feeling disappointed and concerned.

It's so important to handle raw fish/raw anything so incredibly careful, especially for ingestion and especially in a restaurant...

A friends couple invited us to lunch. They go there every Saturday religiously. We were seated, drink orders taken, and we waited patiently for our appetizers. Our wives got their salad and soup in a timely manner, apps arrived in a decent amount of time. Then all he'll broke loose. My wife received her entree, then 5 mins later our companion's wife got her entree. Then 5 mins passed. Then 10. Then I had to ask for a refill after my waitress walked by 3 times. Still no entree for me or my friend. Finally asked the waitress where our food was. She apologized, and went to check. 4 mins later a different person brought my roll out, dropped it in front of me, and walked off. I said "About time", to which he replied back, mimicking me in a sarcastic tone"About time". I stood up and went to the manager, filed a complaint and left.

4 tables were served their entire meal while I waited. I was offered little apology.

First and last...