Lancaster Auto Mall — Local services in Lancaster

Well I emailed Lancaster Toyota Parts Department I asked him for some brakes for a 2013 rear on Toyota Sienna van they emailed me back later that afternoon with the price and availability but before that I called the parts department because I was kind of in a rush to know availability and price he called me $45 I said you have me said yes. So I went in the next morning in between that time the email came in and he said $49 and they have them in stock so I was cool I get to the window or the counter wait at least 15 minutes for the guy to get off the phone the only have one guy at the parts counter which is understand with the with the virus going on I'm patient I get to the counter or I should say six feet from the counter the guy takes another 10 minutes to look up the parts and he has mm brings about tells me 55 dollars I said say what I told him about the guy called me on the phone $45 and I didn't get the guys name I should have my bad anyway he says they gave you the wrong price I said okay I said what about this email here I got for $49 oh can I see that so I kind of distance myself and I hand him I can't see your phone I can't touch your phone sorry can you email that to me to my email address he gives it to me by a car tonight take couple minutes and it takes me a little time to figure out how to send it to him and I do and then he says okay $49 but you know I didn't see him busting down their door to get in there to buy parts I was the only one in the parts department other than two other people at the counter to his right my left I guess one was a cashier for both the service and parts department and some other guy standing right next to her that look like a porter our service helper I did not really understand what his role in the hole counter there was all of them were fairly friendly other than parts counterman he was kind of a I don't know not that friendly anyway get back to the parts I was told on the phone yes this was a Toyota rear brake kit when it comes with all the clips and shims to install he brings out this box with four pads in it no clips no shims and I asked him what happened to the Toyota parts break kits they used to sell knowing that I was a parts counterman and a parts manager and a service and parts coordinator for when that place was called Sierra Toyota on Sierra Highway back in the good old days anyway that's another story he said they do not make it for the rears on that Sienna van so I asked him how much are the clips $39 I said well do you have them in stock no okay I needed to get this done for this lady so I purchased it that is my story and that is why I gave the Auto Mall at 2 and Lancaster Toyota a rating of 2.thank you for asking...

On vacation trip. Broke down in Mojave. Towed to hunter Jeep Chrysler. Got rental car continued on trip. 2 days later service advisor called and said it was broken shifter cables. Total cost $1,000 and I approved the repair. Very pricey but I am over the barrel. A week later the advisor called and said the vehicle is ready to pick up. When I arrived in Lancaster from Long Beach the price had gone up to over 17 hundred dollars. I complained saying I didn’t ok anything over the $1,000 price. They provided false documentation saying during phone calls I approved the additional price. They also said that phone calls are recorded so they can see what was said. I asked to hear the recording if anything other than what I said was discussed about the price. Days later I received a call and was told that the call was not recorded. And perhaps I misunderstood what was said or my phone connection was bad. That further reinforces my claim about the $1,000 price we discussed. Upon further review the service advisor said there was a mistake in the labor cost and would refund me the difference. Now I can no where with the refund. I would not recommend this business for anyone to patronize. Service is terrible and unreliable. People are disrespectful and rude. Bottom line go anywhere else for service and repairs. You will save money and time. Put your money in a mom and pop business, not a greedy business like Hunter Jeep that charges $220 an hour for labor and drastically increases parts cost. My issue was broken plastic pieces that snap into the cable end and onto the shifter. Inexpensive parts but dealership insists on cable replacement. RIP OFF !!! Want to buy a Chrysler dodge or Jeep DONT GO TO HUNTER YOU WILL BE...

I was at this Chevy dealer with my daughter, she had taken her car in for an oil change. Then was told that there was other things wrong with her car that needed to be fixed and that they didn't feel comfortable releasing the car to her until they were. I feel very strongly that my daughter was taken advantage of. She was promised things that was later reneged on, such as a rental car. Chevy told her that they had to keep her car until Monday this was a Friday that we were there. She inquired about a loaner car because of the fact she had work on Monday and they would still have her car. She was Told to get a rental car, and that she would be reimbursed for the rental car and then after doing so Chevy turned around and said the rental car wasn't covered, therefore my daughter incurred the rental car charge on top of the repair of her car that she couldn't already afford at that time but had no choice due to the fact she needs a car to get back and forth to work. She didn't have enough money to cover the repair and the rental car. These dealership's need to get their act straight and not carelessly treat...