Burger King — Restaurant in Lancaster

I don't have a burger King conveniently located near my home. I drive for a living so I often get food on the road. I found myself 2 hours from home and a Burger King in front of me. Many years ago when there was a Burger King near me, I love getting the 99 center woppers.. I drove into the drive thru and ordered a whopper. I was not aware of the promotion. The young lady who took my order informed me at the window that the coat was $6 dollars. I was shocked 😲 I told her that a whopper was 99 cents the last time I enjoyed one. She did NOT say anything about the 2 whoppers for $6 dollars deal. She handed me ONE whopper in a bag and wished me a good one. I was super hungry that day. I would have eaten one and a half maybe even both!! But I did not get good customer service 😥 by the way, I understand that Palmdale is not a fancy area. BUT one does not need to be fancy to have a clean parking lot. Their parking lot had used Burger wrappers, drunk cups and other garbage...

I've been to this specific restaurant twice this month. Both times the whoppers had very little lettuce and practically no onions. The first visit, I took the burger back to the counter for lettuce and onions. Still not enough for my liking. They use chopped lettuce and slices of onions. Last week my whopper had 8 pieces of lettuce and two extremely small pieces of onion. They measured about two inches each. I took the whopper to the counter for more. The woman had the cook add more, again not enough, and had the audacity to tell me next time she will charge me for extra onions and lettuce. I asked her if it was acceptable to have little to no fixings. She said that she didn't inspect it so she didn't know how much was on it. For the price we pay today you expect the burger to have what you're paying for. And the burger had no taste. Both times I took four bites and threw it away. I'll never...

Mobile order failed miserably. I would give zero stars if I could

I've consistently used the mobile app for coupons dining in or in the drive through year after year without a single glitch. This time, the coupon ($0.01 whopper) required using the mobile order feature which I was initially excited about because I thought it would be even more convenient. I was wrong. Placing the order went fine so I drove to the BK and hit "I'm here" which crashed the app. When I opened it back up, there was no record of my order that I was supposed to be picking up

What's worse, checking my credit card statement showed that BK charged me the full amount -- twice!! -- even though the checkout showed that the coupon was successfully applied. The only good thing I could say about the experience is that I learned the mobile order feature...