Spicy Thai — Restaurant in Lancaster

For the past few months I have been ordering here preferably because they deliver. I have had issues with them before where they are extremely hard of hearing and write the wrong address, food has been dry, stale, or poorly made overall, they forget parts of my order, given me someone else's order rather than my own, overcharged without refund, and was forced to wait for an hr and half for another order. Despite all these issues, I have been more than forgiving and patient with them and made no complaints until now. All of these were deliveries and as of today I tried to put in an order for delivery. The woman who normally takes the calls recognized my address instantly because of how often I order. Then she went on to tell me that I HAVE to tip the driver who delivers and cover his gas or they will no longer deliver to me because he is so incompetent that he doesn't know how to enter the gate code to my apartment.(I live on the same street as them and less than 5 minutes away) She went on to tell me that I am always giving them the wrong code, but I know for a fact they are either stupid or lying because I use that code EVERY single day. The code they are given is an overide code. Then continued to tell me I have to pay them for their gas because the code doesn't work so they are forced to wait at the gate until someone else opens it. Even if that was true, I rarely ever had to enter my code. I live by the hospital so there are always doctors and nurses accessing that gate constantly. My apartment is very large. There is never a moment that someone isn't going through the gate. The driver could enter extremely easily without the code or he could get out of the car and walk to my door. That is the point of delivery. I will no longer be ordering from this establishment. They give the most absolutely atrocious service I...

I love Thai food and today I really did not want to cook and just felt like eating my Thai favorites. I just moved to Lancaster Ca and when I looked around my area for a decent Thai food place, I chose Spicy Thai. I ordered a substantial amount of dishes for a family 9. The ordered came in an hr. As we sat to eat, I noticed that some of my dishes were not what I ordered. So I called to let them know and the person that I spoke with said they will verify order with whoever took ordered and would call back. The flavor or all the dishes that arrived were blant and the type of protein used was very dry. So very disappointed of my first encounter with Thai food restaurant in the area. Two hrs later I received a call to let me know my order was ready and to pick up before closing. So I'm thinking to myself, they fixed the order and and saw what I had ordered was diff from they brought me. I decided to drive to the place and when I entered, they had made another mistake. They had called me instead of another customer. And all lost in the sauce they responded" like so you want me to change your order from spring rolls to egg roll." I responded by saying "forget about it" and I walked out. I really wanted to give another chance to this place and when they call me I thought they were rectifying the order, I only went to waist my time, and they lost a returning customer. The comfort food I hoped for was not there, but I will continue my search for great...

Really enjoyed my 1st visit shortly after they opened at 11 AM & do recommend this Spicy Thai restaurant. They are in the same shopping center alongside Lancaster's High Desert Medical so it was really convenient after an appointment. Irene provided excellent customer service being very nice & professional. Irene knows their menu very well & helped me w/ my special orders; offering suggestions on how I could get the most for my money. I ordered Spring Rolls (having skipped breakfast I was very hungry) & they came out fast. They must use fresh oil because there was not even a hint of old rancid oil. Their dipping sauce is mild but flavorful. I also ordered to go: Chicken Satay & Massamun Chicken Currie w/ extra sauce. Irene gave me a taste of the Currie sauce & it was so good I enjoyed dipping my Spring Rolls in it. Irene carefully wrapped my food so I could make it home w/ out mishap. I mentioned a favorite of mine is "Lumpia" which is essentially a Philippine Spring Roll: choice of meat & very thin translucent noodles wrapped in wonton shells & fried. She mentioned that I might be able to create a special order next time. & there will happily be a next...