Submarina California Subs — Restaurant in Lancaster

Today I called to place an order for pick up. I was placed on hold but the employee didn’t realize I wasn’t on hold. As I was waiting to place my order she proceeds to mock my conversation that I am having with my son and says, “ I am tired of dealing with these customers, and proceeds to make fun of my conversation that I had with my son about my anxiety. She placed me on hold and I was waiting for her to take my order. She finally picked the phone up. I spoke with manager and requested owner to reach out to me but she declined to give me even a first name so I can call in when he/she is available. This was absolutely unacceptable. I don’t want anyone fired or anything but definitely brought to their attention. I didn’t order after all. So disappointed. You just don’t behave that way. Let someone else work that will appreciate customers...

The ladies here are wonderful! They keep everyone smiling and laughing even after their sandwiches are made. They engaged with my son more than a few times and made him feel comfortable enough to want to keep talking. I noticed that the ladies were like that with everyone who came in. I hope they continue to be that welcoming. My daughter ended up leaving her purse but didn’t really have anything stating how to get it back to her if lost and one of the ladies ended up calling AAA and having AAA get ahold of us so that my daughter was able to get her purse back. They were on it, I mean I walked in my door 5 minutes before and already had a phone call stating that the ladies would keep it there until we got back. I just want to say thank you and keep...

Submarina used to be one of the premier sandwich shops in the Antelope Valley and I would've rated them five stars all day long; however, after they reopened due to the forced closures, I noticed that the bread was sometimes old and the quantity of meat and condiments had been drastically reduced to an almost undetectable amount. I'm completely sympathetic that through no fault of these large and small businesses that they've each suffered greatly to keep the lights on during these difficult and crazy times. My only suggestion would be to offer the customer the ability to size up to what your original established sandwiches were and charge more to help cover expenses. Best of luck during these...