Rally's — Restaurant in Lansing

Still turning right to go to Taco Bell,Rallys did it a 3rd time now,my mom ordered 4 spicy chicken sandwiches for 6 dollars they were all cold and under cooked 2 large fries for 2.79 each? That's a lot considering 1 fry was only stuffed with just enough fries and still not filled up all the way,the 2nd large fry was stuffed with fries but they were not crispy or good most of them were cold undercooked and soft,I had to throw the rest of them out!I don't see any improvement at all,your spicy chicken sandwiches were the best,I might have to change what I start buying from this location,I think I'll start buying champ cheese burgers because this is the only item they know how to make thats good,I shouldn't have to do that^ Still turning right to go to Taco Bell! Rallys did it again tonight,I got a Rally burger,that didn't look like a Rally burger?I thought they were known for these?This burger,it was cold when I took it out of the bag,I could feel it through the wrapping on it,I had to microwave it,It was a big sloppy giant mess!I had to eat it with a fork because everything on it was piled on top of it with all of the sauces way to quickly,the bun was so squashed down it gave away easily to a fork,I took it apart and there was literally a flat meat patty there,it look like a steam roller ran over it,there was hardly enough meat for the $1.99 spent!It was the most messiest burger I've ever had from...

Did not receive our kids's fries and employee was argumentative. Almost immediately after leaving the drive thru window, we noticed we didn't have our kids's fries. We pulled into a parking spot, and my husband went up to walk-up window to inform them of the fry that was missing, plus to buy another one. We payed for another fry, and to get the one they missed. Then they only gave us 1 fry, therefore messing up again. So he informed them that we are still a fry short because of the original fry that was missing, and the one that he ordered equals 2 fries, not 1. So why was there still only 1 fry in the bag? The employee then became hostile and tried arguing with my husband. He was very disrespectful and seemed he was incredibly put out to give us the fry that they still owed to us. We did end up receiving the fry, but we will never eat there again. The mushroom swiss burgers tasted like pure salt. Then one of the fry burgers had a big long black hair in it. NEVER AGAIN will we eat here and we DON'T RECOMMEND anyone else to either. Not unless your interested in STALE and SALTY mushroom burgers, HAIRY fry burgers, MISSING items in your bag, AND INCREDIBLY RUDE EMPLOYEES when you try to recoup the item they missed in your order. Even after you buy a second order of fries, unknowing the food we just spent almost $30 on is cold,...

Yummy. Classic great good. Service is give or take depending on individual employees. I had a messed up order amd they refused to fix my order or anything. I wemt once or twice a week. Maybe more. But since they gave me wrong order and told me they cant fix what they messed up 2 mins before that moment. The employees were very young and rude and said they won't refund me with my reciept and 20$ order. I just wanted it fixed but after standing at window 15 mins trying to fix amd rallys refused to refund me. So not only did they keep the order but I mever received my refund. So please watch location carefully and even if u check food right there..they get mad and won't fix what they forgot. I was accused of eating the missing food cause she knew it was in there. End of ME returning amd it sucks. They were my favorite. I even called up there amd the motto there is the employee is always right and team against customers. It was theast few visits that I was treated horribly amd I miss rallys so much but the treatment I recieved was appalling. If u call me amd fix...me amd my friends will come back. Right now we are all boycotting until they return my call. I had large order. Very simple but they kept order and...