Takitos AF — Restaurant in Lansing

On July 5th, 2024, I ordered Birria Ramen and Flamin Hot Elote. The team took my name and number and told me I would get a text when the food was ready. After about 25 minutes, I did not have a notification, so I walked up to the counter to see if the food was ready. I noticed only a box with the name "Kate" on the counter. Kate's order came in a Styrofoam box, but clearly wasn't the same size as the food I had ordered.

I asked about my food and the employees behind the counter told me they had no food for me. I asked them to look up my order and confirmed they had taken it. They looked at the order named Kate and realized that whoever Kate was must have taken my food. They told me they would remake it.

I went back to my seat and looked over at a table near me. There was a women who had the same food that I had ordered, sitting in the middle of the table, not being touched. I realized that this was likely Kate who took my food. After I sat down, I saw the same Taqueria AF employees run over to Kate and give her the correct order in addition to my food. I sat and waited for my food for another 25 minutes while watching Kate not eat the good I had ordered. She then got up and threw it away. I decided I needed to check on my food once again.

As I walked over, my food still wasn't ready. I ordered tea from the Thai restaurant next door and waited for the tea there for about 7 minutes. Finally Taqueria AF employee gave me my good without any apologies or an attempt to make the issue up to me. In face, "Kate" got more of a redemption from them by being given my order of food for free, where I couldn't even get an apology.

Whole the food tasted fine, I couldn't enjoy my food as I had waited nearly an hour. The Birria ramen is the priciest item on the menu, so it was incredibly disappointing that I had to wait an hour to get my food and never got an apology. I have had nothing but good experiences with the rest of the Lansing Shuffle restaurants, but after this incident, I will not be returning to Taqueria AF. The food was tasty, but the lack of concern and care form the team left a very bad...

The food was tasty and unique, and I really think it has a lot of potential, but one thing I can't get over is that they make a point to show that they have vegan options for the filling for the takitos, but there is no vegan option for the "style" (the toppings that go on the main event). It renders the vegan filling option useless because you have to try and customize a "style" that is vegan by cobbling together random ingredients that you think are safe. And for some reason the salsa verde is neither vegan nor vegetarian because it is made with chicken stock. This is really limiting especially if you want to order online or you are in a hurry. If they just made a "style" that was vegan, this place would be 5 stars. But right now the plant-based options just feel a little performative and poorly thought out. It definitely doesn't compete with the other vegan options that are currently at...

Late in sharing my review but I only have good things to say. This was the first time for me to try the food and I was not disappointed at all. My sister and I were starving but we still insisted on sharing the birria ramen since hearing of its large portion size from friends and family. I was also recommended by the staff to try the sopes so we had the birria, carnitas, and chorizo. Everything tasted wonderful and we ate everything alongside with their horchata beverage that helped cool our mouths from trying the highest spicy level they had. Definitely recommend for others to try and they are a great addition to the...