Lansing Center — Attraction in Lansing

Yes, it’s our fault, but it’s still our policy.

I accidentally bought tickets online for an event that had already happened. I contacted the person at the venue responsible for setting up the online ticketing, and they told me that what I experienced wasn’t possible because they had personally set up the ticketing for the event. I offered to email them proof that it did in fact happen, and they said that was fine and they’d get back to me. After more than a week of not hearing from them, I reached out again for an update. They said they had reviewed the situation, and while it did turn out to be their fault, their policy was to never give refunds for any reason. So I spoke to their manager, who told me they understood it was their fault but it’s their policy and they don’t have the funds to give me a refund.

So that’s where it ended.

My takeaways are don’t expect good customer service and think twice before you do...

I have not been inside the Lansing Center for a couple of years, but have always admired the grounds around it and along the boardwalk by the river...until recently. We had relatives visiting from out of state the middle of June 2021 and took them by there expecting it to be as nice as it has always been. However, this time the planters along the boardwalk have not been planted, the gardens in the retaining walls leading to the building are overgrown with weeds and thistles, the brick patio where the gazebo is located and steps leading to the building from the boardwalk have tall grass growing up between cracks...the whole place just looked abandoned and in disrepair. There is a very uninviting look about the building and I would think this would discourage those looking for a place to hold an event, as well as visitors enjoying the sights in downtown Lansing. Very...

Very large space with no support columns. Black ceiling with exposed metal work. Good for medium sized exhibition. Very nicely appointed meeting rooms along one side of the exhibit space. Attended the annual Michigan Safety Conference here in mid April 2018 and took several classes in the aforementioned meeting rooms on he main level and the second level.

There is attached, covered vehicle parking with adjacent uncovered parking as part of venue. Good climate controlled atmosphere indoors.

I did not appreciate seeing the Table Dancing joint across the street, though. You would think the city elders would have mandated better (zone) usage regulations for the area. Table Dancing establishments do not give a good first impression to...